Civil Servants: Compulsory Office Attendance

Baroness Finn Excerpts

Thursday 9th January 2025 Lords Chamber

[Baroness Finn (Con)]

My Lords, I thank my noble friend Lord Farmer for securing this important debate on whether civil servants should be obliged to work from their offices or their own homes. It has been prompted by not only the recent strike action in the UK’s Land Registry but the broader shift in working practices in the wake of the Covid-19 pandemic. It is an issue that speaks to the heart of productivity and the future of public service delivery.

Amid the upheavals of the pandemic, our GDP remained surprisingly robust, in part thanks to the last Government’s furlough scheme. The resilience of the economy showed that remote work, for some parts of the workforce, as the noble Baroness, Lady Wheatcroft, observed, not only was feasible but could be effective. However, my noble friend Lord Frost is absolutely correct that, while the private sector continues to improve its output, public sector productivity continues to lag well behind. This disparity has contributed to the growing backlog in public services that in turn hinders wider economic growth. We face significant budget deficits, a high level of national indebtedness and backlogs in courts and hospitals and elsewhere. We simply cannot afford to ignore the need for drastically increased productivity within the public sector, particularly in our Civil Service.

Can the Minister provide statistics on the number of civil servants who, first, have contracts that expressly allow them to work from home, and what proportion of them exclusively so; secondly, have informal arrangements with their management that permit them to work from home but with no revised contracts; and, thirdly, have no formal arrangements but none the less continue to work remotely? Do the Government have plans to allow civil servants to make other revisions to their terms and conditions by stealth, or is the intention simply to let remote work arrangements proliferate unchecked? If so, what safeguards are in place to ensure that these changes do not undermine the effective delivery of public services? Who within the Government holds the authority to stop civil servants working from home? Does the Prime Minister or the Cabinet Secretary, or is such discretion left to individual departments with no overarching leadership on this issue?

There are also practical implications, such as how much unused government office space exists within Whitehall and beyond. Can the Minister provide us with statistics on these costs? As my noble friend Lord Farmer said, taxpayers deserve to know whether their money is being spent effectively, and users of public services—the public—deserve better services.

Senior civil servants should generally be required to return to the office full-time by default. Not only does this demonstrate that office working is important but it sends a strong message to junior colleagues. As my noble friends Lord Farmer and Lord Maude of Horsham observed, there is immense value in learning through observation, mentoring and collaboration with peers. As the noble Lord, Lord Watson of Invergowrie, argued, remote work has the advantage of flexibility, but it is no substitute for working alongside colleagues in an office environment.

A failure to grapple with an issue so fundamental raises serious concerns about the Government’s ability to tackle the more challenging issues of Civil Service reform. In lieu of ambitions to streamline the state to 2016 levels, we instead have the Cabinet Office’s voluntary redundancy scheme, which falls short of what is required. Recent inflation-busting pay rises for civil servants have not been linked to any measurable improvements in productivity.

The most successful organisations in the private sector have made office working most of the time compulsory. Working from home cannot be treated as a right. As my noble friend Lord Maude so rightly observed, business need must always be paramount. The Government must act decisively and embrace the necessary reforms to ensure that public services deliver what the public expect and need.