(1 week, 6 days ago)
Lords ChamberMy Lords, I have my name on this amendment and I am grateful to the Minister from the Ministry of Justice, who met a group of us to look at how the findings and recommendations from the Cordis Bright report could be met. I would like to add a tiny word to the way in which this amendment was so well introduced.
The report’s findings showed that contact centres provide an important service, as we have already heard, and enable thousands of parents to have contact with children safely. But it pointed out that there is scope to improve emotional safeguarding and the provision of domestic abuse training for contact centre staff, and the importance of a system-wide approach to safeguarding adults or children from the risk of domestic abuse and other harm. The report presented a series of evidence-led recommendations to support this.
The point of the amendment is to ensure that there are appropriate standards. This is about raising standards everywhere, because it keeps the child at the centre of what is happening and being recommended.
My Lords, I will briefly join the support for this amendment. If somebody is doing something that is potentially difficult, training will be essential, so that they understand what their role is, do not make basic mistakes, et cetera. I would have thought that this is something that should be there, but those who tabled the amendment think it is not. The Government should think about what the response should be, because, if people with this degree of knowledge think there is a need for better training, there probably is.