Airports: Heathrow

Debate between Baroness Browning and Earl Attlee

Wednesday 23rd January 2013 Lords Chamber

[Baroness Browning]

My Lords, on behalf of my noble friend Lord Forsyth, and at his request, I beg leave to ask the Question standing in his name on the Order Paper.

[Earl Attlee]

My Lords, Heathrow has already incorporated all 14 recommendations of the 2011 independent Heathrow resilience inquiry into a £50 million improvement programme, including more snow clearance vehicles and improved operational command and control and passenger welfare procedures. These enabled Heathrow to reduce disruption significantly compared to 2010. Airlines have also improved their responses to severe weather. However, we are asking them to explain why aircraft de-icing problems occurred at Heathrow and what improvements are needed.

[Baroness Browning]

I am grateful to my noble friend, but we will all have witnessed on the television the misery of passengers and, of course, the damage done to the UK’s reputation. Is it not time for Heathrow to learn the lessons quickly so that we do not have these annual reports following what was, after all, a rather modest snowfall?

[Earl Attlee]

My Lords, I agree that there has been some disappointment about performance at Heathrow, and my right honourable friend the Minister of State will be having a chat with its management. However, noble Lords will be well aware that TV loves to portray a bad news story. It is interesting that it did not portray the problems at other European airports, which were also very significant.