Birmingham Commonwealth Games Bill [HL]

Debate between Baroness Brinton and Lord Snape

Committee stage & Committee: 1st sitting (Hansard) & Committee: 1st sitting (Hansard): House of Lords
Tuesday 25th February 2020 Lords Chamber

[Baroness Brinton]

I put my name to the amendment in the name of the noble Lord, Lord Moynihan, and I will come back to that in a minute. I just want to pick up the points made by the noble Lord, Lord Hunt. I want to refer again to the meeting I had with two people from the organising committee who were extraordinarily helpful. Emma Clueit, in particular, was knowledgeable and more than helpful—she tried to explain things. I thought she could influence what was going to happen, so it was an entirely positive conversation.

However, there is a “but” coming. The “but” on transport is that she was saying that they had just been invited to have somebody on the transport forum. However, that is only one voice on a much wider forum. I have sat on those regional or subregional forums, and my worry about Birmingham New Street is the ability of one body to change something is much more limited than if you have a longer-term base.

The other issue is that change is required very quickly. I did not even know that there were two taxi ranks at Birmingham New Street when I relayed my problems with one of them at Second Reading. I find that quite amusing. There are going to be major issues with the large numbers of people coming through for the Games that will need to be dealt with as a matter of urgency. That will be a legacy for Birmingham if it is handled right.

I want now to move back to Amendment 8 on having a statement of accessibility in the Bill. I completely agree with the noble Lord, Lord Moynihan, that it is essential. To refer again to the conversation that I had with Miss Clueit and her colleague, the Games team have slight concerns about the IPC standards being used because sometimes they want to better them. I have complete sympathy with that, but that is not what the amendment says. It says that the standards must be satisfied. In other words, it is a floor of accessibility, not a cap.

I think there is a very good reason for having it, for just the reason I have said, on transport. We need to ensure that Games committees have real power in the communities in which they are working to make changes happen. Having something in the Bill will make the other statutory bodies in the area have to face up to their responsibilities as well. I hope that the Minister will be prepared to put it in the Bill because some of the problems outlined during Committee stage today demonstrate that, while the organising committee has the best of intentions, its ability to deliver everything that the wider community wants is harder without the power of something being in the Bill.

I said I would go very briefly back to the issue of accommodation for athletes. I was rather disappointed with the letter I got from the leader of Birmingham Council. There are two forms of category 3 for living accommodation for wheelchair users. He said:

“Category 3 is generally around the provision of equipment specific to user”.


No, it is not. My worry is that the council is providing the planning permission for these units and the advice that Councillor Ward has got from his officers does not even understand the basics that Paralympic athletes will need. I remain extremely concerned about that. I hope that perhaps I can have an update letter from Birmingham City Council to reassure me. My letter made no indication at all that there was any accommodation for category 3. I know that that is not true because of the conversations I have had with Miss Clueit and I have also seen the Birmingham Mail report on the number of units that will require extra care in the future. It is 161 units and I suspect they are the wheelchair-user ones.

There is no joined-up thinking on this and that is exactly why accessibility needs to be in the Bill to make sure things do not drift and fall through the net.

[Lord Snape]

My Lords, I fear the sense of anticipation outlined by the noble Lord, Lord Moynihan, will be equalled only by the sense of disappointment when I sit down. Speaking in these debates on transport is very difficult. The Minister said at Second Reading, tongue in both cheeks I suspect, that I was a world expert on railways. I was reduced to the ranks earlier by the noble Lord, Lord Foster, who described me only as the world expert on railway signage. The difference is fairly substantial and neither of them is particularly true. I will take it in the way that he meant it, rather than the way he expressed it, as he meant it sincerely.

Bus Services Bill [HL]

Debate between Baroness Brinton and Lord Snape

Wednesday 20th July 2016 Lords Chamber

[Baroness Brinton (LD)]

The noble Baroness, Lady Campbell of Surbiton, sends her apologies but following the change of date to today, she is unable to be with us. I support all the amendments in this group. My name is on the first seven and I will refer briefly to the eighth one at the end. The first six amendments all relate to Clause 9, which inserts new sections into the Transport Act 2000 to deal with enhanced partnership plans and schemes. We want local authorities and operators to take account of the needs of disabled passengers who use local bus services under these enhanced partnerships.

Clause 9 defines exactly what an EP will do: it analyses the local bus market and sets out the policies and objectives to improve the services. But disabled passengers have quite particular needs so Amendment 83A makes it clear that there must be specific policies and objectives to protect their interests under the EP. Amendment 84AA also concerns the enhanced partnership schemes and sets out in practical detail what the local transport authority and the bus operator will do to improve those services. The authority must be satisfied that the scheme will benefit all people using the services. That is why the amendment expressly requires the authority to consider the benefits for disabled people.

Amendment 89A is the key one in this group. The scheme will set out the requirements that apply to local services and new Section 138C expands on these requirements. The amendment says that there should be a requirement on operators to set up arrangements for looking after the interests of disabled people who use bus services and to help them to do so. It is intended to mirror the system of disabled people’s protection policies in the rail sector, which the noble Baroness, Lady Campbell of Surbiton, spoke of at Second Reading, where it is a condition of their licence that operators set up and have to comply with such policies.

Amendment 90A requires the authority to provide particular facilities on a bus route and take particular measures. It says that the authority must have,

“special regard to the needs of disabled people”,

when it provides such facilities. This and all the other amendments are needed because unless we are specific all the way through, unfortunately there will be small holes through which arrangements for disabled passengers could fall.

Amendment 90B looks at the measures that either increase the use of local services or improve the standard of those services. Here again we want a very specific requirement that an authority must pay special regard to disabled people’s own experience of using a service and of the standard of that service.

Amendment 99A says that the local authority must require operators to have policies about passengers’ behaviour when the bus driver or other staff are seeking to make reasonable adjustments for a disabled passenger. This is to ensure that the driver has the powers to deal with such situations and, if need be, to direct a passenger to get off the bus. This issue arose in the Paulley appeal at the Supreme Court and the amendment is intended to clarify the issue that much of the Paulley case is about.

The original conduct regulations for bus drivers from 1990 grant a few reasons for which bus drivers can eject passengers; for example, in the event of overcrowding or a passenger causing a public nuisance. Later another section was added to the regulations, dealing specifically with disabled people. However, the duties of the bus driver included allowing the wheelchair to board only if there was an unoccupied space, and if other passengers were in that space they should,

“readily and reasonably vacate it”.

But that is as far as the regulations dictate. In the opinion of the court process, there was no legal justification for the driver turning passengers out if they refuse to move from that wheelchair space.

In 2014, the Department for Transport proposed amendments to the conduct regulations as part of its Red Tape Challenge and invited the public to comment on those amendments. This process occurred at the same time as the Paulley appeal was ruled on, so a number of comments were submitted suggesting that clarity be provided on these rules about wheelchair access. Disability Rights UK, for example, submitted a proposed amendment to the regulation that gives bus drivers the power to remove passengers, adding to the list those who,

“refuse to readily or reasonably vacate a wheelchair space”.

The department noted that a majority of the suggestions regarding conduct towards the disabled were on this subject but unfortunately, in the end, no amendment about wheelchair access made it into the updated regulations. After we talked to the Public Bill Office, the advice for the passage of this Bill was that the best thing would be to amend the Transport Act 2000 detail instead. If the amendment were agreed by the Government then parliamentary counsel could pick that up to deal with any subsequently drafted regulations.

I turn to Amendment 122, to which my name is added. It is absolutely clear, as a disabled bus passenger, when a driver or conductor, or any other official, has or has not had training. The training is extremely patchy. It is fine to require training but if there is not a consistent standard then, frankly, it is useless. In a Question earlier today—if the Committee will give me a little leeway—there was reference to the problems of passengers’ ability to get on and off trains with ramps. One train operator has decided to start calling passengers who have booked assistance if they are late. While the Minister said earlier that it is helpful if passengers book 24 hours ahead, some operators are getting quite aggressive if passengers do not turn up at the right time. I am convinced that this is a matter of individual training, which is why I am not naming the relevant train company. If there were a consistent standard of training for all staff who come into contact with disabled passengers then the experience of those passengers and those around them, who can quite easily be asked to move in a most helpful way, is absolutely transformed. I hope the Government will consider moving on this issue, which is a live one that affects passengers travelling in wheelchairs and those who have to use priority seats as well.

Finally, the focus of Amendment 126, which is at the end of this group, is on audio-visual arrangements for passengers who require them because they are either visually or audio-impaired. As I said at Second Reading, there is also an issue for those in the wheelchair space because on some buses you cannot see the visual display. If you are travelling backwards on the bus, it is almost impossible to know when you are arriving at a stop if it is the first time that you have been there. I beg to move.

[Lord Snape (Lab)]

My Lords, the noble Baroness raises an important point which should not be overlooked in the course of our deliberations. There is a very human problem here: drivers will quite often explain to management the difficulties they have in seeing that the spaces provided for passengers in wheelchairs is properly occupied by those passengers. There are various documented instances of parents with buggies, for example, occupying that space. Buses these days are, by and large, operated by one person, and the driver is often called upon to intervene in disputes between someone in a wheelchair and a parent with a buggy about who will occupy that space. It is easy for us to say in the course of these debates, “Of course, it’s obvious; it should be the person in the wheelchair”, but in the human context of dialogue that takes place between passengers, it is not quite that simple. I would say to the noble Baroness who has raised this matter that you should never ask a question to which you do not know the answer. I cannot provide the solution, but I can illustrate that these difficulties are taking place at present. Whether the Minister can help us out in resolving them or not, I do not know.

So far as visual aids are concerned, again it is important that we are not too prescriptive. We had a debate some years ago in your Lordships’ House about Gatwick Express trains, which were operated by a company for which I used to work. According to my memory, the issue was that the visual displays inside these trains were five-eighths of an inch smaller than they should have been. At that time, the Gatwick Express trains ran only between London Victoria and Gatwick Airport, so if you were going south, you were going to Gatwick Airport, while if you were going north, you were going to Victoria station in London. There were no intermediate stops. Despite that, at the time the then spokesperson for the Liberal Party opposed the derogation that had been proposed for these particular trains. I make this point in the context of these amendments, after all these years, to show that it is possible to be overprescriptive with these matters.

I heard from the noble Baroness who ably moved these amendments that it is sometimes impossible for the person in a wheelchair who occupies the position provided for them on that bus to see the visual display. Again, I am not quite sure how many visual displays would need to be provided on buses for that particular problem to be dealt with. Evidence about public transport is hugely anecdotal—we all have various experiences, some better than others. For what it is worth, I can offer one.

I took the 91 bus service recently from Trafalgar Square to Crouch End. I have to say that after about 40 minutes I found the audio announcements and visual display—there are both on those buses—somewhat wearying. At every stop there were the chimes and this rather well-polished voice, if I might put it that way, announced the particular stop, and said which route it was on and what the following stop was. I have to confess to your Lordships that after the first 50 or so times, I would willingly have ripped the whole apparatus apart and thrown it off at one particular stop. I relate that anecdote only because, again with the best of intentions, we sometimes overprovide these things.

I return for a moment to the Gatwick Express trains. Certain Members of your Lordships’ House felt it preferable for the trains to remain in a siding rather than trundle between Gatwick and London Victoria with a visual display which was five-eighths of an inch or whatever it was too small. I do not want to labour the point, but it is vital that we do not overprescribe.

It would be remiss of me before I sat down not to congratulate the Minister on surviving the enormous cull that appears to have taken place in Her Majesty’s Government. I am sure I speak for all of us on this side when I welcome him back, as his name is on the papers before us today. I did tell him that I would have a word with the Prime Minister on his behalf. I did not realise there were a couple of choices that I could have made there, but I welcome him back and hope we can continue the debate on this matter in the same spirit as on the previous two days.

[Baroness Brinton]

I talked about the bus conduct regulations of 1990, because they give the facility for the driver to be in control of the situation rather than for it to be an argument between a disabled passenger and another passenger, with or without a buggy. In the proposed phrase referring to drivers and passengers who,

“refuse to readily or reasonably vacate a wheelchair space”,

it is the “reasonably” which is intended to solve the problem that the noble Lord alludes to where you have a mother with a very small baby who cannot move the buggy. The problem at the moment is that the row is left between the able-bodied passenger and the disabled passenger. That is completely inappropriate.