Health and Social Care in England

Debate between Baroness Boothroyd and Lord Graham of Edmonton

Thursday 11th July 2013 Lords Chamber

[Lord Graham of Edmonton]

My Lords, it is a joy and a pleasure to be able to take part in this debate. I am a consumer, more so than those who have made speeches today who have impressed me with their foresight, warnings and good sense, and I am deeply grateful.

I rise today to refer to an incident. An 88 year-old man who was partially disabled and partly immobile fell in his kitchen, and rang 999. That was at 5.30, but an hour later there was no sign so he rang again. At 7.30 he rang yet again and received no assistance. This old man then rang a care line that he subscribed to locally, and within the hour two ambulance men came along and looked after him.

That old man was me. I lay on the floor of my kitchen for three hours until assistance came. Although I was not badly injured, I just could not get up from the floor and I needed assistance. When the ambulance men came, they looked after me. They were superb and kind, so I thought to myself, “Well now, this is what it’s all about”.

My family have had great access to the National Health Service all their lives. I pay tribute through the Minister to what that service is and does. Of course the problems that have to be solved have been laid before him. Not many of them will be new, but he will be well aware, first, that the House holds him in high regard and, secondly, that he does what he can. What he did when I wrote to him was to tell me that he was not the person responsible for the ambulance service and that there was a different arrangement, which I did not know about, for which I apologise. He told me that I needed to write to the East of England Ambulance Service in the NHS, which I did. The Minister may or may not be aware of this—I am not trying to tie him down—but when he asked me to write to this organisation, I did. I was told that their procedure allowed 25 working days for a response. They guaranteed that I would get some response. I have counted 49 days since the date of the letter. I have had no action from them.

It is little things like that which spoil the image of the National Health Service. During the war, I lay on a hillside with gunshot wounds and my life was saved. Ever since, especially as my health has deteriorated of late, I have been grateful for the service that I have got. Does the Minister recognise that all I ever wanted was an explanation for why I had to lie on the floor for three hours? The answer is simple: resources. That is in the title of the debate today.

I express deep gratitude for all that I and my family have received, but I was particularly taken by the comments of the noble Lord, Lord Cormack, that now is the time to reassess what the health service is and how we proceed. That was also referred to by the noble Lord, Lord Owen, whom I have known for a very long time. I can also see, sitting in her place, the noble Baroness, Lady Boothroyd, who stood on a platform with me 61 years ago—

[Baroness Boothroyd]

Fifty?

[Lord Graham of Edmonton]

Sixty-one years ago. I may have just given away the age of the noble Baroness. Well, the noble Baroness is just younger than me and I am now 88 years old, so I have not given it away too much.

[Lord Newby]

My Lords, before the noble Lord embarrasses the noble Baroness, Lady Boothroyd, further—