The Minister of State, Home Office (Baroness Williams of Trafford) (Con)
My Lords, I join other noble Lords in thanking the noble Lord, Lord Scriven, for securing this debate and for his and others’ very human and humane contributions to it. I will say at the outset that I am very proud of the long-standing tradition that we have in the UK of offering protection and shelter to those who are most in need. The contribution that the UK makes to the needs of refugees, both in the region and here in the UK, is recognised across the world, and in particular by UNHCR. But it is absolutely right that we take time to reflect on what we have collectively achieved over the last few years and also to learn lessons for the future, as noble Lords have said. This report by the Independent Chief Inspector of Borders and Immigration is a helpful part of that process, and it is good that the issues are aired.
Before I turn to the report, it might be helpful if I take some minutes to set out the context. The vulnerable persons resettlement scheme is one of four resettlement schemes operated by the Home Office. These resettlement schemes offer a safe and legal route to the UK for the most vulnerable refugees. The scheme was launched, as noble Lords know, in 2014 and has helped those in the greatest need, including people requiring urgent medical treatment, survivors of violence and torture, and women and children at risk—as the noble Lord, Lord Scriven, says, the most vulnerable of the vulnerable. He touched at one point on LGBTI refugees who, in many cases, must be in one of the worst situations of all. We need to be very sensitive in our treatment of them, particularly, as the noble Lord said, given the part of the world from which they are fleeing. I know that UNHCR has undertaken particular efforts to ensure that LGBTI individuals are able to register and, in addition to sensitising and training staff on LGBTI issues. UNCHR works closely with partner NGOs supporting the LGBTI community in the region to facilitate registration, to ensure access to services and to explore available durable solutions, which may include consideration for resettlement. The NGOs are thus able to refer such cases to UNHCR where particular protection concern exists.
In September 2015, as noble Lords know, the then Prime Minister announced that the scheme would be expanded to resettle 20,000 Syrians in need of protection by 2020. In July 2017, the Government took the further decision to extend the scope of the scheme to include refugees who have fled the conflict in Syria but do not have Syrian nationality. The department works closely with the United Nations High Commissioner for Refugees—UNHCR—which is uniquely placed to identify those living in formal refugee camps, informal settlements and host communities who would benefit most from settlement in the UK. Although the UK has been resettling refugees since 2004, the announcement that we would resettle 20,000 people fleeing the conflict in Syria within five years represented a considerable increase in the scale of our resettlement programme. I am sure that noble Lords will agree that, with over 1,000 refugees resettled within the first three months, and over 11,000 refugees resettled by March 2018, this upscale is a significant achievement. Noble Lords, in particular the noble Lord, Lord Kennedy, acknowledged this.
On the report, the Government are pleased that the inspector, too, recognised the considerable achievements of the scheme. The Government welcome the recognition that the processes on which the scheme relies are essentially effective and that there is every reason to believe that it will achieve its target by the deadline. Furthermore, the Government welcome the finding that the flexibility in allowing local authorities to decide how best to spend the funding provided for each refugee—that goes to the point made by the noble Lord, Lord Scriven—has enabled some to participate in the scheme who may not otherwise have been able to do so.
In responding to the publication of the report the UNHCR said that it has been impressed with the UK’s ability to scale up its VPRS programme significantly and swiftly, co-ordinating closely with it. It went on to say that the UK programme is flexible and that the UK receives some of the most vulnerable refugees. The VPRS and the UK’s other resettlement programmes allow UNHCR to address serious refugee protection needs. The VPRS makes the UK one of the world’s largest resettlement states, and it is taking a leading role in promoting resettlement.
However, we are not complacent and recognise the need to keep improving to ensure that the scheme continues to work well. A comprehensive evaluation of the scheme is under way, and the department continues to engage with key stakeholders and delivery partners. I am sure that the noble Lord, Lord Scriven, will acknowledge the lack of defensiveness in that statement, but it is important that we continue to challenge ourselves and our own policy.
On the human point, which many noble Lords made, including the noble Lords, Lord Scriven and Lord Kennedy, the new Home Secretary made that point quite clear, saying that the Home Office deals with individuals, day in and day out. These are people; they are human. The noble Lord posed the question of what a good system looks like. In the Home Office it is when people feel as if they have been treated as human beings, efficiently and effectively, and feel that a fair process has been undertaken throughout.
The chief inspector made seven recommendations as part of the report. The noble Lord, Lord Kennedy, helpfully went through each one of them, and I shall do so in turn for his benefit and that of other noble Lords, and will try to respond to each. The report recommended that the Home Office review the scheme’s staffing, ensuring that roles are clearly defined and set at the correct grade and that staff receive training that enables at least some of them to be deployed flexibly, as required. The department believes that roles in the team are set at the correct grade and it has already deployed staff flexibly within the team. The activities of certain roles will be reviewed in terms of case sign-off and categorisation when staffing levels allow. Any changes in process or responsibilities will be reliant on securing the necessary changes to IT systems. I know that the noble Lord, Lord Kennedy, challenged me on what those changes mean. I will have to write to him on that. I asked the Box, and it has just occurred to me that I have not given a full answer.
The report recommended that the Home Office ensure that the data required to support the efficient and effective management of each stage of the resettlement process is defined, captured, shared and processed or analysed, and the results shared with all relevant parties. The department has a suite of internal management information and progress reports to enable the effective management of the VPRS, and is working to develop new digital tools to enhance automation and increase efficiency of casework, allocations and arrivals processes. That might be the IT changes; I shall confirm it. The collated management information is shared appropriately and securely with the relevant bodies involved in the resettlement of vulnerable individuals under the scheme, and is used by Home Office analysts in monitoring and publicly reporting the operation of the scheme.
The noble Lord, Lord Scriven, commented about there being not enough grip on the data and ensuring it is used, and asked what the Home Office is doing to improve the recording and monitoring of the reasons for referral of refugees. We record the primary reason for referral to the UK, as the noble Lord knows, and we manage people’s needs carefully. We do not believe a more granular approach—which I know he has pushed for, and has pressed me for time and again through Written Questions—would make any material difference to the support received by the refugees who are referred or accepted for resettlement. But I know exactly the point he will make now.
Lord Scriven
This is an important point if we are to get this right and start to plan before people arrive. The UNHCR does more than just give a primary reason. If people are coming with complex needs, and we want to plan, we need to know about them before they are here. Why do we not look at more than just primary recording—as well as using that to help plan, both before and while people are here?
Baroness Williams of Trafford
I take the point. I am sure that we will get better at collation of data and disaggregation of data in the future. Of course, UNHCR then refers the cases for resettlement to the UK, so it makes a judgment—but I am sure that some sort of statistical assessment by ourselves would be useful.
The resettlement process relies on UNHCR to undertake identity and nationality checks when registering cases as refugees. The report acknowledges that UNHCR’s screening processes are very effective in this regard. The dossier approach provides UNHCR with flexibility and allows people to be resettled more quickly. The department will continue to monitor and assess UNHCR processes through assurance work, including whether to trial additional interviewing, as part of the commitment to keep processes under review and our approach to security dynamic.
To answer the question of the noble Lord, Lord Roberts, any wholesale change to the ways of working would need to be weighed up against the costs and benefits. This will be taken into account in future resettlement planning. The department will review internal processes in terms of the documentation required to facilitate the issuing of UK visas in resettlement cases.
In reaching its determination that an individual has met the criteria required of the 1951 Refugee Convention, UNHCR has conducted its own assessment of credibility, which we rely upon. UNHCR is well versed in this area. Its resettlement handbook, its refugee status determination guide and its own internal standard operating procedures provide clear guidance to its caseworkers on credibility assessment. In addition, it has produced guidance on credibility assessments for EU asylum systems.
UNHCR’s position on DNA testing is that it should be done only:
“where serious doubts remain after all other types of proof have been examined”.
The Government take regard of UNHCR’s view on this and will commission DNA testing where it is considered appropriate.
The inspector’s report recommended that the Home Office should, through monitoring, analysis and evaluation, and calling on the expertise of others as appropriate, determine what constitutes best practice at each stage of the resettlement process, as well as producing, and updating as necessary, the scheme’s guidance documents, ensuring that they are comprehensive and coherent and that they drive towards consistent best practice. It set out a list of issues that this should cover and this recommendation was partially accepted by the Home Office. In some instances, this is because clear guidance already exists and the Government have a clear and established rationale for the process as it stands.
The Home Office already has a monitoring and evaluation process for the VPRS, which is well under way. This includes a monitoring framework containing seven high-level integration outcome areas, with a detailed set of indicators beneath each area. Early integration outcome data on a considerable number of refugees resettled under the VPRS has already been captured and a detailed analysis undertaken.
That early integration outcome data has already been shared with strategic migration partnerships, which were encouraged to pass it on to local authorities to promote continued engagement with the underlying data collection exercise—in which local authorities are playing a really valuable role—and encourage a focus on how services are being delivered and whether they might be adapted to further support refugees’ integration. Service delivery is also a key focus of the comprehensive qualitative evaluation being conducted by Ipsos MORI, and the department is very keen to share the output of its work with partners once available.
The Government do not accept that there are no processes in place for dealing with referrals of families of six or more and those which are too complex or difficult to deal with on paper. The department does accept, however, that these processes could be clearer and more comprehensive, and it will make sure that this is immediately addressed in the standard operating procedures.
In the report, the chief inspector suggests that the Home Office should consider the treatment of pregnant women, including how their resettlement might be expedited to avoid “fit to fly” concerns—a point raised by the noble Baroness, Lady Hamwee. Where practicable, existing processes seek to ensure that resettlement takes place while those who are pregnant are fit to fly and able to travel, but a number of factors will impact on the feasibility of this—for example, an individual’s willingness to undergo a TB screening X-ray. Having been pregnant, I can understand that people might be wary of that. However, the department will strengthen internal guidance and staff training on how to deal with cases that involve pregnant women to further emphasise that there should not be an automatic assumption that they should not travel. The Government do not accept that cases involving pregnant women should be expedited or prioritised before other vulnerable cases simply on the basis of pregnancy. Cases that involve a pregnancy will be prioritised only where the UNHCR categorises them as urgent or as an emergency.
Lord Kennedy of Southwark
The report suggests that people should not move and I do not understand why that is the case. I understand why resettlement in these cases might be expedited but why should such people not travel?
Baroness Williams of Trafford
The point I am making is the opposite of that. Where people are fit to fly, they should be able to fly. Pregnancy in and of itself does not make someone vulnerable, and a case involving pregnancy will be prioritised only where the UNHCR categorises it as urgent or as an emergency. In other words, if a woman is in an unwell state, as opposed to just pregnant—
Lord Kennedy of Southwark
I get that and that is very helpful. Maybe I am wrong but the report suggests the reverse—that there is an automatic decision that people should not travel—and that seems perverse.
Baroness Williams of Trafford
I will just repeat what I said—it is written down. Where practicable, existing processes seek to ensure that resettlement takes place while those who are pregnant are fit and able to travel. However, if someone refuses a TB screening X-ray, that obviously creates a problem in the process.
I have only one more minute. I will scoot through a few points that noble Lords have made. The noble Lord, Lord Scriven, talked about a more local approach. We are very grateful for the ongoing support of local authorities. They have enabled resettlement to take place and provided a vital role. However, before committing to offer resettlement, we have to think about whether they are able to put in place the infrastructure and support to vulnerable people—I think that noble Lords would accept that. They are obviously provided with the funding to enable them to provide vulnerable refugees with a safe environment and the chance to rebuild their lives.
The noble Lord, Lord Ramsbotham, asked about enforced removals and case work. All aspects of our detention and removal processes are subject to external scrutiny from HMIP and independent monitoring boards, and the Home Office is leading a review of our practices, including the use of de-escalation techniques and assessments of individual risk. As part of this review we will engage external partners, including Her Majesty’s Inspectorate of Prisons.
I have run out of time. There are some specific questions that noble Lords have asked, including the noble Lords, Lord Ramsbotham and Lord Roberts, and the noble Baroness, Lady Hamwee. I shall put my answers in writing to them. I thank noble Lords once again for taking part in the debate.