The Minister of State, Department for Transport (Joseph Johnson)
It is good to be here with you today, Mr Deputy Speaker.
I congratulate the hon. Member for Greenwich and Woolwich (Matthew Pennycook) on securing the debate and giving colleagues from across the south-east region an opportunity to make the very powerful representations that they have made this evening on behalf of their constituents. On my side of the House, strong points have been made by my neighbour and dear friend, my hon. Friend the Member for Bromley and Chislehurst (Robert Neill), and my hon. Friend the Member for Faversham and Mid Kent (Helen Whately), and from the Opposition Benches powerful points have been made by the hon. Members for Eltham (Clive Efford), for Erith and Thamesmead (Teresa Pearce) and for Lewisham East (Heidi Alexander). I sympathise with many of the points they have made and understand very much where they are coming from.
This intense and sincere engagement by Members is of a piece with the deep engagement that stakeholders have shown to the entire process of formalising the terms of the next operator for the new franchise. In addition to debates, questions and meetings, the public consultation about the new franchise, which ran from 14 March to 30 June 2017, generated over 10,000 responses. These included detailed representations from key stakeholders such as Kent and East Sussex County Councils, Transport for London, Transport Focus, London TravelWatch and, of course, hon. Members. As a result, we have designed a specification for the new franchise that serves the priorities as set by passengers, businesses and local communities from London to the coast. Turning around performance, passenger satisfaction and creating value for money are the key priorities, and I am delighted that much of this is already happening.
I would like to say a word about the planned changes to London terminal services and the benefits that those should bring for suburban routes. Our plans for services to London terminals reflect exactly our commitment to putting the passenger at the heart of decision making. Many south-eastern stations serve more than one London terminal, causing operational complexity and sub-optimal timetables for passengers on some parts of the network. In our consultation about the new south-eastern franchise, we proposed initially a redesign of the timetable that would reduce the number of London terminals served by these stations. Such a move would have allowed a more even spacing of trains and improved operational performance. However, the proposals were rejected by a majority of respondents in the consultation, many of whom valued the flexibility and variety of London terminals served by Southeastern and many of whom had made decisions to move to certain areas because of this broad range of travel options. We listened; we evaluated; and in the end we decided not to move to implement the single terminus solution.
It is still necessary, however, to make some minor timetable changes to deliver the broader benefits that we were seeking to achieve for passengers and to improve value for money. The most important changes—some of which have been mentioned—will be as follows. For the Bexleyheath line, services will in future run to London Bridge, Charing Cross and Cannon Street, with longer 10 to 12-car trains, which will be too long for a number of stations on the route into Victoria.
Teresa Pearce
Is the Minister aware that the line from Bexleyheath to Victoria has a stop at a major hospital, and many people on that line work there or have to attend as patients? Will there not be a huge effect on that line?
Joseph Johnson
I am aware of the importance of services that go to Denmark Hill, serving King’s Hospital and the Maudsley. In developing the plans for the new franchise, the Department was acutely aware of the importance of accessing those facilities. To address that, as the hon. Lady may know, we are doubling the frequency of train services along the line from Lewisham to Victoria from two to four trains per hour all day.
We have asked bidders to operate those trains at 15-minute intervals, so that passengers will benefit from a genuine turn-up-and-go service for the first time on this route. Direct services to Denmark Hill will run on the Hayes and Sidcup lines, and passengers travelling from elsewhere will use Lewisham station as an interchange, benefiting from the new turn-up-and-go service frequency.
For those with accessibility needs, Lewisham is already a fully accessible station. However, to make the connection even easier at that station, we are asking bidders to adopt a single platform for Denmark Hill services, so that passengers will always know where to find their onward train. I hope that assures the hon. Lady of our understanding of the importance of the medical facilities at Denmark Hill.
Heidi Alexander
The Minister talked about Lewisham station as an interchange. While he is right that it is compliant with disability legislation, it is a severely constrained station. Will he say what money, if any, his Department has allocated to renovating and refurbishing Lewisham station to accommodate increased numbers there?
Joseph Johnson
I will happily write to the hon. Lady with those figures. I do not have them off the top of my head, but I commit to providing additional information on the money we are spending on Lewisham station.
To continue on the changes, Hayes line services will in future run to London Bridge, Charing Cross and Victoria. Again, a small minority of passengers will lose a direct service. Those who currently travel to Cannon Street will have to change at London Bridge. On the North Kent line, which is of particular interest to the hon. Member for Greenwich and Woolwich, services to Charing Cross via Lewisham, which serve his constituency, will run to Cannon Street, as he noted, to facilitate new Thameslink services to London Bridge, Blackfriars, Farringdon and London St Pancras along the route.
Sidcup services will continue to run to Charing Cross, with Cannon Street services moving to peak times reflecting that the principal demand for those services is commuter-driven. Outside peak hours, the small number of passengers for Cannon Street will change at the new London Bridge station.
I recognise, like all Members who have spoken, that Southeastern passengers have had a torrid time in recent years and that there is considerable room for improvement in the quality of service. A combination of major infrastructure problems such as the collapse of the Dover sea wall, the impact of major enhancement works such as Thameslink and crowding have seen the operator regrettably languish at the bottom of satisfaction league tables for too long. However, I believe we are turning the corner.
To help alleviate crowding, members will applaud the fact that 25 trains have transferred from Govia Thameslink Railway to Southeastern to add capacity to both metro and mainline services.
Robert Neill
The extra trains are welcome, but does my hon. Friend the Minister agree that it is utterly bizarre that, even with the extra trains and the fact that the stations on the line from Sevenoaks through Orpington and my constituency can take 10 and 12-car trains, rush-hour trains are still being run to Charing Cross with eight-car trains? That is just poor use of the assets that the Government have given to Southeastern.
Joseph Johnson
My hon. Friend is a tireless and brilliant champion for his constituents in Bromley and Chislehurst, and he makes important points that doubtless the operator has heard and would be well advised to take note of.
The new trains are providing 5,300 additional seats in the morning and 4,300 seats in the evening peak. All metro routes have now have longer trains, and the 13 most overcrowded Southeastern trains now have significant additional capacity. The past 12 months have also seen important performance improvements, with the official public performance measure moving up from 85.9% in February 2017 to almost 89% in the most recent figures. The positive impact of all that for passengers is clear and we want to see things continue to improve in the months ahead.
Question put and agreed to.