The Minister for Asia and the Pacific (Mark Field)
FCO Services operates as a trading fund of the FCO. I have set it the following performance targets for 2017-2018:
A return on capital employed of at least 3.5% (statutory commitment);
An in-year surplus before financing and dividend costs;
A productivity ratio of at least 80%, measuring actual billable hours vs. available billable hours;
A customer satisfaction result of at least 80%;
An overall improvement on the average 2016 index Your Say score for “Employee Engagement” measuring above 58%; and
An overall improvement on the average 2016 index Your Say score for “My Manager”, measuring above 62%.
FCO Services will report to Parliament on its success against these targets through its annual report for 2017-2018.
[HCWS120]