Written Statements Debates in the Commons on 3rd June 2015

Handling Members' Correspondence

Wednesday 3rd June 2015

(9 years, 5 months ago)

Written Statements

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The Chancellor of the Duchy of Lancaster (Mr Oliver Letwin)

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I am today publishing a report on the performance of Departments and agencies on handling correspondence from Members and Peers during the calendar year 2014.

Details are set out in the table below. Correspondence statistics for 2013 can be found on 13 May 2014, Official Report, column 17WS.

Departmental figures are based on substantive replies unless otherwise indicated. The footnotes to the table provide general background information on how the figures have been compiled.

*Correspondence from MP/Peers to Ministers and Agency Chief Executives 2014 (1)*
Department or Agency	Target set for reply (working days)	Number of letters received	% of replies within target
Attorney General’s Office	20	434	82
Department for Business, Innovation and Skills	15	6,382	81
- Insolvency Service	15	87	87
- Intellectual Property Office	10	5	80
- Land Registry	15	151	92
- Met Office	10	1	0
- Ordnance Survey	15	4	100
- Skills Funding Agency	10	663	99
Cabinet Office	15	3,257	71
Charity Commission	15	225	89
Department for Communities and Local Government	10	8,574	42
- Planning Inspectorate	10	853	86
Crown Prosecution Service	20	450	98
Department for Culture, Media and Sport	20	3,638	85
Ministry of Defence	20	3,746	67
Department for Education	15	14,189	70
Department of Energy and Climate Change	15	5,046	66
Department for Environment, Food and Rural Affairs	15	10,595	72
- Animal and Plant Health Agency	15	26	65
- Rural Payments Agency	15	100	85
Food Standards Agency (*)	20	175	87
(*) FSA Ministers replies	20	101	85
(*) FSA Chair/CE replies	20	74	90
Foreign and Commonwealth Office	20	11,649	88
Department of Health	18	17,932	97
- Medicines and Healthcare Products Regulatory Agency	18	27	96
- Public Health England	18	42	98
Home Office	15	6,529	66
- UK Visas and Immigration/Immigration Enforcement/Border Force	20	45,206	89
- Her Majesty’s Passport Office (2)	15	3,128	Jan-Aug: 71 Sep-Dec: 63
Department for International Development	15	3,103	92
Ministry of Justice	15	3,419	64
- HM Courts Service and Tribunals Service (*)
(*) Where Ministers replied	15	785	58
(*) Where CEO replied	15	323	94
- National Archives (*)
(*) Where Ministers replied	15	18	76
(*) Where CEO replied	10	10	100
- National Offender Management Service
(*) Where Ministers replied	15	1,148	72
(*) Where CEO replied	20	318	97
- Office of the Public Guardian (*)
(*) Where Ministers replied	15	58	83
(*) Where CEO replied	10	72	97
- Official Solicitor and Public Trustee	15	16	56
Northern Ireland Office	15	404	68
Office for Standards in Education, Children’s Services and Schools	15	367	80
Office of Advocate General	15	71	95
Office of Gas and Electricity Markets	15	456	71
Office of the Leader of the House of Commons	15	139	81
Office of the Leader of the House of Lords	15	103	96
Office of Rail Regulation	20	51	78
OFWAT (Water Services Regulation Authority)	10	68	94
Scotland Office	15	303	71
Serious Fraud Office	20	60	83
Department for Transport	20	8,227	95
- Driver Vehicle Licensing Agency	7	3,010	99
- Driving Standards Agency	10	128	98
HM Treasury	15	8,242	52
- H M Revenue and Customs (*)	15	10,992
(*) Where Ministers replied	15	2,161	65
(*) Where CEO replied	15	8,831	81
Treasury Solicitor’s Department	10	19	100
Wales Office	15	80	97
Department for Work and Pensions	20	16,542	83
Child Maintenance Group	15	958	99
Health and Safety Executive	15	162	95
Human Resources	15	36	97
Director General	15	2,593	85
1—Departments and Agencies which received 10 MPs/Peers letters or fewer are not shown in this table. Holding or interim replies are not included unless otherwise indicated. The report does not include correspondence considered as freedom of information requests. 2—The format used to report MP case performance was changed in September. From January to August 2014, HMPO reported performance of cases received each month. From September onwards, this has changed to performance of cases dispatched each month, regardless of the month they were received. 3—Child maintenance figures are shown separately although they also come under the remit of the Director General Operations

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