The Minister for Business and Enterprise (Matthew Hancock)
I have set Companies House the following targets for the year 2015-16:
Public Targets
Digital
To achieve an average electronic filing target of 85% (received and accepted) by the end of the year.
Customer
Achieve an overall satisfaction score of more than 88% in the Companies House satisfaction survey.
Efficiency
To reduce the average cost per company, adjusted for inflation and excluding exceptional items, by 10% in 2015-16.
Compliance
To achieve a monthly compliance rate of 94% for accounts submitted to Companies House. To achieve a monthly compliance rate of 77% for annual returns submitted to Companies House.
Service availability
Our online services are available 99.9% of the time.
[HCWS453]