Service Complaints Commissioner's Fifth Annual Report
(Limited Text - Ministerial Extracts only)
Read Full debate
The Minister of State, Ministry of Defence (Mr Mark Francois)
I am pleased to lay before Parliament today the Ministry of Defence (MOD) response to the Service Complaints Commissioner’s (SCC) fifth annual report on the fairness, effectiveness and efficiency of the service complaints system.
The response sets out how the MOD proposes to address the recommendations made in the commissioner’s report, against the background of the progress made by the services in 2012, and the further changes to the complaints system that were introduced in January 2013. The MOD remains committed to ensuring that the service complaints process is as fair, effective and efficient as it can be.
In that context, I am pleased to inform the House that discussions with the Service Complaints Commissioner, regarding reform of the service complaints system, are proceeding well. We hope to have more to say on this subject in the autumn.