Fire Service College (Key Performance Indicators 2010-11
The Parliamentary Under-Secretary of State for Communities and Local Government (Robert Neill)
The following key performance indicators have been agreed for the Fire Service College as part of the 2010-11 business planning round and performance against them will be reported in the college’s annual report and accounts:
Achieve an operating profit before interest.
Achieve 90% UK Fire and Rescue Service delegate satisfaction for achievement of learning objectives.
Achieve 75% UK Fire and Rescue Service delegate satisfaction for learning experience.
Achieve a reduction in fixed staff costs compared to the Financial Year 2009-10.
Achieve a net reduction in staff sick absence days compared to the financial year 2009-10.
These indicators reflect the fundamental purpose of the Fire Service College, which is to deliver cost effective safety critical operational, leadership and command training, and professional development to the UK Fire and Rescue Service by applying consistent national standards, in order to enhance Fire and Rescue Service capability, operational effectiveness and safety.