Defence Vetting Agency: Key Targets Financial Year 2010-11
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The Parliamentary Under-Secretary of State for Defence (Mr Andrew Robathan)
Key targets have been set for the chief executive of the Defence Vetting Agency for financial year 2010-11 to deliver national security vetting to defence customers. Delivery of vetting to its repayment customers will be to similar standards as set out in their joint business agreements.
Key target 1: External validation of quality of defence vetting cases
To achieve at least a 98% satisfaction rating with 200 cases independently selected and reviewed from a random sample of security check (SC) and developed vetting (DV) cases completed in the preceding 12-month period.
Key target 2: Delivering excellent customer service
To maintain customer service excellence accreditation.
Key target 3: Completing routine cases for defence customers
a. 85% of counter terrorist checks (CTC) within 30 calendar days.
b. 85% of SCs within 30 calendar days.
c. 85% of DVs within 100 calendar days.
Key target 4: Completing priority cases for defence customers
a. 95% of CTC/SCs within 10 calendar days.
b. 95% of DVs within 30 calendar days.
Key target 5: Completing aftercare cases for defence customers by
a. Taking into action all aftercare incident reports within seven calendar days of receipt.
b. Taking into action 95% of scheduled aftercare within 30 calendar days of the scheduled date of review.
c. Taking into action (where appropriate) 95% of security appraisal reviews within 21 days of receipt.
The timeliness key targets represent net performance that exclude delays outside of DVA control.
Key Target 6: Delivery of the Cerberus project in line with planning tolerances.
a. Manage third party suppliers to provide their side of the Cerberus interfaces by September 2010.
b. Achieve an operational capability for e-forms and case management system by December 2010.
c. Achieve roll-out in line with plan to vetting customers by March 2011.