Asked by: Jonathan Ashworth (Labour (Co-op) - Leicester South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department has made an equalities impact assessment of the proposal to end Work Capability Assessments and remove the Limited Capability for Work Related Activity element from Universal Credit.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The Department for Work and Pensions is committed to meeting its obligations under the Equality Act 2010, and has considered equality impacts in its work on removing the Work Capability Assessment. This will be kept under regular review as the policy develops.
Asked by: Seema Malhotra (Labour (Co-op) - Feltham and Heston)
Question to the Department for Work and Pensions:
To the Secretary of State for Work and Pensions, for what reasons his Department uses paper based application systems for (a) Work Capability Assessments, (b) Attendance Allowance and (c) Personal Independence Payments.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
Paper based applications have traditionally been the way that the DWP has taken applications for benefit claims. The department is modernising Health and Disability benefit services, including by providing new digital options for claimants to apply.
a) The Work Capability Assessment (WCA) determines entitlement to Employment and Support Allowance (ESA) and the additional health-related amount of Universal Credit (UC). Claimants are invited to participate in a WCA as part of a claim to ESA or a declaration of restricted ability to work in UC. Claimants can apply for New Style ESA/UC through existing New Style ESA and UC online application portals via gov.uk. Additionally, we are testing a digital Work Capability Questionnaire (UC50) in UC.
b) Online claims are currently being tested, with a very limited group of people, within Attendance Allowance, with a view to this becoming more widely available in due course.
c) The Health Transformation Programme is transforming the entire PIP service, including introducing a digital PIP service with the option to apply online. We are currently operating a small-scale test of this new apply service, taking a small number of claims to begin with, before we gradually and carefully increase the number of people who can use it. We have already introduced a digital version of the PIP2 health questionnaire, which is now offered to the majority of those making a claim.
Asked by: Seema Malhotra (Labour (Co-op) - Feltham and Heston)
Question to the Department for Work and Pensions:
To the Secretary of State for Work and Pensions, if he will make it his Department's policy to introduce online application portals for (a) Work Capability Assessments, (b) Attendance Allowance and (c) Personal Independence Payments.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
Paper based applications have traditionally been the way that the DWP has taken applications for benefit claims. The department is modernising Health and Disability benefit services, including by providing new digital options for claimants to apply.
a) The Work Capability Assessment (WCA) determines entitlement to Employment and Support Allowance (ESA) and the additional health-related amount of Universal Credit (UC). Claimants are invited to participate in a WCA as part of a claim to ESA or a declaration of restricted ability to work in UC. Claimants can apply for New Style ESA/UC through existing New Style ESA and UC online application portals via gov.uk. Additionally, we are testing a digital Work Capability Questionnaire (UC50) in UC.
b) Online claims are currently being tested, with a very limited group of people, within Attendance Allowance, with a view to this becoming more widely available in due course.
c) The Health Transformation Programme is transforming the entire PIP service, including introducing a digital PIP service with the option to apply online. We are currently operating a small-scale test of this new apply service, taking a small number of claims to begin with, before we gradually and carefully increase the number of people who can use it. We have already introduced a digital version of the PIP2 health questionnaire, which is now offered to the majority of those making a claim.
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the value of special payments made in relating to the award of an (a) Personal Independence Payment, (b) Employment and Support Allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many special payments were made after being proactively considered by his Department for decisions relating to the award of a (a) personal independence payment, (b) employment and support allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the value was of special payments made after being considered by his Department in relation to decisions of (a) Personal Independence Payment, (b) Employment Support Allowance's Work Capability Assessment and (c) Universal Credit work capability assessments in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the value was of special payments that were made after being proactively considered by his Department for decisions relating to the award of a (a) personal independence payment, (b) employment and support allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many special payments were made by his Department for decisions relating to the award of a (a) personal independence payment, (b) employment and support allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many special payments were proactively considered by his Department for decisions relating to the award of a (a) personal independence payment, (b) employment and support allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many requests for special payments were received by his Department for decisions relating to the award of a (a) personal independence payment, (b) employment and support allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).