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Written Question
Jobcentres: Staff
Thursday 30th March 2023

Asked by: Stephen Timms (Labour - East Ham)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential for Work Coaches or other Jobcentre Plus staff to support employers to job carve, to create roles suitable for single parents seeking to balance work with parenting responsibilities; and if he will make a statement.

Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)

It is for employers to consider the specifics of job design. This government however recognises the importance of flexible work for parents and is supporting the Employment Relations (Flexible Working) Bill throughout its journey in Parliament.

Childcare is also important for working parents. We have just announced a generous new offer for parents needing childcare to work, to be rolled out starting this year. We are increasing the Universal Credit childcare cap to £951 for one child (up from £646) and £1,630 for two children (up from £1,108). We will also be paying parents on Universal Credit childcare support up-front when they are moving into work or increasing their hours, rather than in arrears, removing a key barrier for low-income families.

In addition, from April 2024 we will be increasing the free childcare available to working parents in England in a staged rollout, so that by September 2025 all working parents of children aged 9 months up to 3 years old will be able to access 30 hours free childcare per week.


Written Question
Training: Older People
Tuesday 28th March 2023

Asked by: Jim Shannon (Democratic Unionist Party - Strangford)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will take steps with his Cabinet colleagues to provide free courses to workers over 50 who feel they would benefit from training to (a) build their confidence and (b) ensure their skills are suited to the modern workplace.

Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)

The UK Government already offer a wide range of skills focused programmes such as Sector-based Work Academies, Skills Bootcamps and Apprenticeships. As part of the Lifetime Skills Guarantee, Free Courses for Jobs supports people of all ages find work or a new career.

At budget, the Chancellor announced returnerships, which is a new offer targeted at the over 50s, which will bring together the government’s existing skills programmes, focusing on flexibility and previous experience to reduce training length.

Work Coaches and other Jobcentre Plus staff are equipped with knowledge about local labour markets and training opportunities, to support older people looking to move back into employment, and support such as Midlife MoT’s and mentoring circles aim to build older customers confidence in their skills and ability to seek work.


Written Question
Department for Work and Pensions: Publications
Tuesday 14th March 2023

Asked by: Seema Malhotra (Labour (Co-op) - Feltham and Heston)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 6 March 2023 to Question 152229 on Universal Credit, what steps his Department is taking to advertise Touchbase to Universal Credit claimants.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

Touchbase is a weekly email newsletter from the Department for Work and Pensions which provides links to new and updated information on GOV.UK and other websites. It is the primary communication channel for DWP to a wide range of external stakeholders from diverse organisations across the UK who work with, support and advise our customers.

While Touchbase is not produced for Jobcentre Plus staff or Universal Credit claimants, DWP has a comprehensive internal communications programme which ensures that colleagues across the organisation are aware of the department’s priorities and the individual initiatives to deliver them.

The topics covered in Touchbase will routinely be part of this internal communications programme.


Written Question
Department for Work and Pensions: Publications
Tuesday 14th March 2023

Asked by: Seema Malhotra (Labour (Co-op) - Feltham and Heston)

Question to the Department for Work and Pensions:

To the Secretary of State for Work and Pensions, pursuant to the Answer of 6 March 2023 to Question 152230 on Department for Work and Pensions: Publications, what steps he is taking to advertise Touchbase to staff in his Department.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

Touchbase is a weekly email newsletter from the Department for Work and Pensions which provides links to new and updated information on GOV.UK and other websites. It is the primary communication channel for DWP to a wide range of external stakeholders from diverse organisations across the UK who work with, support and advise our customers.

While Touchbase is not produced for Jobcentre Plus staff or Universal Credit claimants, DWP has a comprehensive internal communications programme which ensures that colleagues across the organisation are aware of the department’s priorities and the individual initiatives to deliver them.

The topics covered in Touchbase will routinely be part of this internal communications programme.


Written Question
Department for Work and Pensions: Publications
Tuesday 14th March 2023

Asked by: Seema Malhotra (Labour (Co-op) - Feltham and Heston)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 6 March to Question 152230 on Department for Work and Pensions: Publications, what recent assessment his Department made of the effectiveness of Touchbase at communicating Department activity to Job Centre Plus staff.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

Touchbase is a weekly email newsletter from the Department for Work and Pensions which provides links to new and updated information on GOV.UK and other websites. It is the primary communication channel for DWP to a wide range of external stakeholders from diverse organisations across the UK who work with, support and advise our customers.

While Touchbase is not produced for Jobcentre Plus staff or Universal Credit claimants, DWP has a comprehensive internal communications programme which ensures that colleagues across the organisation are aware of the department’s priorities and the individual initiatives to deliver them.

The topics covered in Touchbase will routinely be part of this internal communications programme.


Written Question
Department for Work and Pensions: Publications
Tuesday 14th March 2023

Asked by: Seema Malhotra (Labour (Co-op) - Feltham and Heston)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 6 March 2023 to Question 152230 on Department for Work and Pensions: Publications, if he will make it his Department's policy to routinely send the Touchbase newsletter to all staff in his Department.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

Touchbase is a weekly email newsletter from the Department for Work and Pensions which provides links to new and updated information on GOV.UK and other websites. It is the primary communication channel for DWP to a wide range of external stakeholders from diverse organisations across the UK who work with, support and advise our customers.

While Touchbase is not produced for Jobcentre Plus staff or Universal Credit claimants, DWP has a comprehensive internal communications programme which ensures that colleagues across the organisation are aware of the department’s priorities and the individual initiatives to deliver them.

The topics covered in Touchbase will routinely be part of this internal communications programme.


Written Question
Employment: Older People
Thursday 9th March 2023

Asked by: Bambos Charalambous (Labour - Enfield, Southgate)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether his Department plans to (a) introduce retraining programmes and (b) take further steps to help support unemployed people over the age of 50 move back into the workforce.

Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)

The Government offers a wide range of training programmes such as Sector-based Work Academies, Skills Bootcamps and Apprenticeships aimed at helping people of all ages find work or a new career. Unemployed benefit claimants are supported by Work Coaches and other Jobcentre Plus staff, who are equipped with knowledge about local labour markets and training opportunities, including what may be available for older people looking to move back into employment.

The Government is also providing over £20 million over the Spending Review Period for an enhanced offer for people aged 50+ to remain in and return to work.

Mid-life MOTs will be delivered to people in work in the private sector; to eligible customers in the Jobcentres; and the digital Mid-life MOT will also be expanded and improved. Sessions in the Jobcentres have already started to be delivered.

This funding will also ensure that older jobseekers on Universal Credit receive more intensive, tailored support during the first nine months of their claim. This will give work coaches more time to spend with older job seekers who have recently become unemployed, and who the work coach feels need extra support to tackle barriers or difficulties in finding work.

There are also multiple over 50 jobs fairs, Mid-life MOT fairs and 50 plus events in individual regions and JCPs to facilitate this.


Written Question
Broadband: Prices
Tuesday 14th February 2023

Asked by: Lord Sikka (Labour - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government how many (1) individuals, and (2) households, are eligible for the social broadband tariffs; and how many are receiving them.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

The specific benefit types which provide eligibility to social broadband tariffs vary between internet service providers (ISPs).

Receipt of Universal Credit is the most common eligibility criterion across providers, therefore, at least 4.2 million households are eligible to apply for a social broadband tariff.

Since the DWP is only responsible for confirming benefit status with an ISP signed up to the automatic entitlement checker, we do not collect data on how many arrangements are now in place.

However, Ofcom reported that 136 000 households were in receipt of a social tariff as of August 2022. DWP is working with Ofcom to ensure staff across the Jobcentre Plus and DWP Service Centre network are aware of the broadband social tariffs and signpost eligible claimants to them.


Written Question
Jobcentres: Finance
Monday 19th December 2022

Asked by: Jonathan Ashworth (Labour (Co-op) - Leicester South)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer 14 October 2022 to Question 54528 on Jobcentre Plus, what factors his Department took into account to determine the allocation of resources to Jobcentre sites.

Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)

The Department continually impacts and assesses the service being offered to customers. Staff numbers are reviewed on an ongoing basis, in line with the latest economic and benefit forecasts.


Written Question
Food Banks
Thursday 15th December 2022

Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, on how many occasions staff in his Department have suggested that UK residents could make use of foodbanks in response to issues they are having in accessing benefits.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

Jobcentre Plus staff can, and do, signpost people in need to foodbanks, and other sources of help, while ensuring all sources of state support are explored. The number of claimants that have been signposted to foodbanks by the department is not captured.

Foodbanks are independent, charitable organisations and the Department for Work and Pensions does not have any role in their operation.