Asked by: Lord Farmer (Conservative - Life peer)
Question to the Ministry of Justice:
To ask His Majesty's Government what proportion of men in prison have access to legal advice on the issue of parental rights and responsibilities.
Answered by Lord Bellamy - Parliamentary Under-Secretary (Ministry of Justice)
Prisoners are entitled to civil legal aid if their legal matter is in scope, and they pass both a merits and a means test. The merits test considers the case’s likelihood of success and benefit to the client.
Legal aid is available in certain family matters, such as public family law cases which fall under the Children Act 1989. These types of cases include proceedings relating to whether a child should be taken into care or who should have parental responsibility.
In private family proceedings, legal aid is available for domestic abuse victims and where the child is at risk of abuse, subject to providing the required evidence and meeting the means and merits tests.
However, the National Security Act 2023 introduced a restriction on access to civil legal aid for convicted terrorists, which narrowed the range of circumstances in which individuals convicted of specified terrorism offences can receive civil legal aid services, though these provisions have not yet commenced.
It is not possible to estimate how many prisoners have a family law-related issue that is in scope of legal aid, and/or are eligible for legally-aided advice, as doing so would require each prisoner undertaking a means test and merits test of their case, as well as an examination of their issue to understand whether it is in scope.
Prison staff are required to assist prisoners who wish to access legal advice by providing lists of legal advisers, supplying appropriate forms, and assisting prisoners to complete them where requested due to language or literacy difficulties.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of cases in which domestic abuse was disclosed were referred by the Child Maintenance Service to an Advanced Customer Support Senior Leader in (a) 2021, (b) 2022 and (c) 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children. CMS therefore continues to evolve and make positive changes to the way we deliver our service and to support our case workers.
We have measures in place to ensure victims and survivors of domestic abuse can access and use our services safely.
Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023. Table 2 of the of the National tables provides the volume of applications and volume of those with an exemption due to domestic abuse for the period 2021-2023.
Quarter of Application | Application Fee Exemptions due to Domestic Abuse | Total Application Fee Exemptions | Percentage of Applications with an Exemption |
[note 1] | |||
Jan to Mar 2021 | 10,500 | 10,600 | 58% |
Apr to Jun 2021 | 11,800 | 11,900 | 60% |
Jul to Sep 2021 | 12,400 | 12,500 | 59% |
Oct to Dec 2021 | 11,600 | 11,600 | 60% |
Jan to Mar 2022 | 15,100 | 15,200 | 57% |
Apr to Jun 2022 | 17,300 | 17,500 | 55% |
Jul to Sep 2022 | 17,600 | 17,900 | 53% |
Oct to Dec 2022 | 14,700 | 14,900 | 55% |
Jan to Mar 2023 | 17,600 | 17,800 | 55% |
Apr to Jun 2023 | 17,800 | 18,100 | 56% |
Jul to Sep 2023 | 18,500 | 18,800 | 54% |
Furthermore, in October 2023 the CMS introduced regulations to completely remove the application fee for all families, this came into force on the 26 February 2024.
We are also trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial will inform the future service we offer to survivors of domestic abuse.
CMS have procedures to prevent unwanted contact between parents and provide advice on bank accounts with a centralised sort code so their location cannot be traced. Additionally, CMS can act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents.
Further changes, The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023. On 8 May 2024, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents. The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published. To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk).
We support our case workers to deliver our service by ensuring they receive appropriate training and have access to signposting and support that could be utilised to assist survivors of domestic abuse.
Through extensive Stakeholder engagement CMS reviewed their domestic abuse training in 2021. Training was delivered to all case workers to ensure they are equipped to recognise coercive and controlling behaviour and appropriately signpost parents in vulnerable situations. All caseworkers have access to the District Provision Toolkit which contains the most up to date information for signposting to help and support for domestic abuse across England, Scotland, and Wales.
A Domestic Abuse Plan was developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger or calling the police on behalf of the parent if requested to do so. Additionally, the plan directs case workers to consider a referral to an Advanced Customer Support Senior Leader if a customer requires further support.
The number of ACSSL cases that have been referred by CMS colleagues, where the referral has been categorised as ‘domestic abuse’ are as follows:
| 2021 | 2022 | 2023* |
ACSSL Referrals from CMS colleagues categorised as domestic abuse | 3 | 3 | 1 |
It should be noted that disclosure of domestic abuse does not automatically require an Advanced Customer Support Senior Leader (ACSSL) to become involved in supporting a case. Additionally domestic abuse may be reported at any stage of case, we do not gather data on all cases therefore the information requested on the proportion of referrals is not held, however given ACSSL referrals are very low this is also likely to be very low.
Asked by: Ashley Dalton (Labour - West Lancashire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many child maintenance cases were moved from collect and pay to direct pay in (a) 2022 and (b) 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) operates 2 service types: Direct Pay and Collect and Pay. In Direct Pay cases, the CMS provides a maintenance calculation and issues a payment schedule, but the payments are arranged privately between the receiving parent and the paying parent. In Collect and Pay, the CMS collects the maintenance from the paying parent and transfers it to the receiving parent.
Since Direct Pay was introduced, the CMS has made several improvements to how the service operates. The importance of full and on-time maintenance payments is emphasised in all cases and the CMS will notify parents at the start of every case, and at each annual review, what to do if their arrangement breaks down.
The CMS also sends SMS messages to all receiving parents using the Direct Pay service to remind them to contact the CMS if their maintenance arrangement is not working. My Child Maintenance Case, which is a parent’s online service account with the CMS, also reminds parents to check their bank account for receipt of direct payments and encourages digital reporting of any missed payments.
If a Direct Pay arrangement breaks down, the case will be moved to Collect and Pay where the CMS collects the money from the paying parent and transfers it to the receiving parent. Further enforcement action can also be taken if parents continue to fail to pay.
Government takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children.
The CMS has procedures in place to ensure victims and survivors of domestic abuse can use its services safely. Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The CMS recognises that domestic abuse can take many forms including physical, emotional, or financial abuse, violent or threatening behaviour and coercive control and has procedures in place to ensure domestic abuse cases are handled appropriately.
For parents using the Direct Pay service, the CMS can act as an intermediary to facilitate the exchange of bank details to help ensure there is no unwanted contact between parents and can provide information on how to set up bank accounts with a centralised sort code, which reduces the risk of a parent’s location being traced. CMS caseworkers will also signpost, where needed, to suitable domestic abuse organisations, if domestic abuse is raised or suspected.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023, with statistics for the number of child maintenance cases moved from collect and pay to direct pay shown in ‘Table 4: Service Type Changes, Great Britain, October 2015 to December 2023’ of the National tables.
The information requested in relation to how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023, is not readily available and to provide it would incur disproportionate cost.
The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. We announced a consultation early 2024 to seek views on how the CMS collects and transfers maintenance.
On 8 May, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023 receiving Royal Assent. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents.
The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published.
To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk)
Asked by: Ashley Dalton (Labour - West Lancashire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what his planned timetable is for laying secondary legislation to implement the Child Support Collection (Domestic Abuse) Act 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) operates 2 service types: Direct Pay and Collect and Pay. In Direct Pay cases, the CMS provides a maintenance calculation and issues a payment schedule, but the payments are arranged privately between the receiving parent and the paying parent. In Collect and Pay, the CMS collects the maintenance from the paying parent and transfers it to the receiving parent.
Since Direct Pay was introduced, the CMS has made several improvements to how the service operates. The importance of full and on-time maintenance payments is emphasised in all cases and the CMS will notify parents at the start of every case, and at each annual review, what to do if their arrangement breaks down.
The CMS also sends SMS messages to all receiving parents using the Direct Pay service to remind them to contact the CMS if their maintenance arrangement is not working. My Child Maintenance Case, which is a parent’s online service account with the CMS, also reminds parents to check their bank account for receipt of direct payments and encourages digital reporting of any missed payments.
If a Direct Pay arrangement breaks down, the case will be moved to Collect and Pay where the CMS collects the money from the paying parent and transfers it to the receiving parent. Further enforcement action can also be taken if parents continue to fail to pay.
Government takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children.
The CMS has procedures in place to ensure victims and survivors of domestic abuse can use its services safely. Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The CMS recognises that domestic abuse can take many forms including physical, emotional, or financial abuse, violent or threatening behaviour and coercive control and has procedures in place to ensure domestic abuse cases are handled appropriately.
For parents using the Direct Pay service, the CMS can act as an intermediary to facilitate the exchange of bank details to help ensure there is no unwanted contact between parents and can provide information on how to set up bank accounts with a centralised sort code, which reduces the risk of a parent’s location being traced. CMS caseworkers will also signpost, where needed, to suitable domestic abuse organisations, if domestic abuse is raised or suspected.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023, with statistics for the number of child maintenance cases moved from collect and pay to direct pay shown in ‘Table 4: Service Type Changes, Great Britain, October 2015 to December 2023’ of the National tables.
The information requested in relation to how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023, is not readily available and to provide it would incur disproportionate cost.
The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. We announced a consultation early 2024 to seek views on how the CMS collects and transfers maintenance.
On 8 May, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023 receiving Royal Assent. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents.
The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published.
To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk)
Asked by: Ashley Dalton (Labour - West Lancashire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) operates 2 service types: Direct Pay and Collect and Pay. In Direct Pay cases, the CMS provides a maintenance calculation and issues a payment schedule, but the payments are arranged privately between the receiving parent and the paying parent. In Collect and Pay, the CMS collects the maintenance from the paying parent and transfers it to the receiving parent.
Since Direct Pay was introduced, the CMS has made several improvements to how the service operates. The importance of full and on-time maintenance payments is emphasised in all cases and the CMS will notify parents at the start of every case, and at each annual review, what to do if their arrangement breaks down.
The CMS also sends SMS messages to all receiving parents using the Direct Pay service to remind them to contact the CMS if their maintenance arrangement is not working. My Child Maintenance Case, which is a parent’s online service account with the CMS, also reminds parents to check their bank account for receipt of direct payments and encourages digital reporting of any missed payments.
If a Direct Pay arrangement breaks down, the case will be moved to Collect and Pay where the CMS collects the money from the paying parent and transfers it to the receiving parent. Further enforcement action can also be taken if parents continue to fail to pay.
Government takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children.
The CMS has procedures in place to ensure victims and survivors of domestic abuse can use its services safely. Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The CMS recognises that domestic abuse can take many forms including physical, emotional, or financial abuse, violent or threatening behaviour and coercive control and has procedures in place to ensure domestic abuse cases are handled appropriately.
For parents using the Direct Pay service, the CMS can act as an intermediary to facilitate the exchange of bank details to help ensure there is no unwanted contact between parents and can provide information on how to set up bank accounts with a centralised sort code, which reduces the risk of a parent’s location being traced. CMS caseworkers will also signpost, where needed, to suitable domestic abuse organisations, if domestic abuse is raised or suspected.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023, with statistics for the number of child maintenance cases moved from collect and pay to direct pay shown in ‘Table 4: Service Type Changes, Great Britain, October 2015 to December 2023’ of the National tables.
The information requested in relation to how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023, is not readily available and to provide it would incur disproportionate cost.
The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. We announced a consultation early 2024 to seek views on how the CMS collects and transfers maintenance.
On 8 May, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023 receiving Royal Assent. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents.
The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published.
To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk)
Asked by: Simon Jupp (Conservative - East Devon)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps he is taking to help tackle violence against women and girls in East Devon constituency.
Answered by Laura Farris - Parliamentary Under Secretary of State (Ministry of Justice) (jointly with Home Office)
It is difficult to determine the specific activity to tackle violence against women in the East Devon constituency as services are mostly commissioned at a national level, and not monitored by the Home Office by constituency.
To help support local service commissioners, we published a revised National Statement of Expectations in March 2022, which sets out how local areas should commission effective services. It also aims to increase understanding of the need for specialist services and the value of those designed and delivered by and for the users and communities they aim to serve.
As part of the effort to tackle these crimes across England and Wales, in 2021 we published our cross-Government Tackling Violence Against Women and Girls Strategy to help ensure that women and girls are safe everywhere - at home, online, at work and in public. This was followed by a complementary cross-Government Tackling Domestic Abuse Plan in 2022.
These documents aim to transform the whole of society’s response to these crimes with actions to prevent abuse, support victims and pursue perpetrators, as well as to strengthen the systems that underpin the response. The actions set out in both strategy documents benefit all regions across England and Wales, including East Devon.
The Tackling Domestic Abuse Plan committed to over £230 million from 2022-2025. As part of this commitment, the joint Home Office-Ministry of Justice VAWG Support and Specialist Service Fund will provide up to £8.3 million (in total) from 2023-2025 for specialist organisations to support victims often facing the greatest barriers to getting the help they need.
The Tackling Domestic Abuse Plan funding also includes the Children Affected by Domestic Abuse (CADA) Fund, which allocated £10.3 million over three years (2022-2025) to eight organisations across England and Wales to provide specialist support within the community to children who have been impacted by domestic abuse. Part of this includes c.£1.25m for the Children’s Society to provide direct support for children and young people and families, including those from rural and hard to reach communities, covering Devon, Shropshire, Rochdale and Merseyside.
In May 2023, the Home Office also launched a £300,000 ‘flexible fund’ trial in partnership with Women’s Aid Federation for England to make direct cash payments of £250 to victims and survivors of domestic abuse (£500 to those with children and those who are pregnant) to help remove barriers to leaving an abusive relationship. In November 2023, the Government commitment to support victims was renewed with a further £2m investment into the Flexible Fund until March 2025.
Through the current Round Five of the Safer Streets Fund, the Home Office has directly awarded £34 million to Police and Crime Commissioners across England and Wales to deliver interventions to tackle neighbourhood crime, anti-social behaviour and VAWG. Devon and Cornwall received £819,998.64 (2024-2025) to support projects covering Paignton, Camborne and Redruth and are delivering educational training packages such as bystander training to help address behaviour and attitudes on VAWG and using night-time economy marshalls for patrols in the town centres.
Asked by: Tahir Ali (Labour - Birmingham, Hall Green)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps his Department is taking to help support survivors of domestic abuse in Birmingham.
Answered by Laura Farris - Parliamentary Under Secretary of State (Ministry of Justice) (jointly with Home Office)
The government has taken a number of measures to support victims of domestic abuse across England and Wales. As a result of the of the Domestic Abuse Act 2021 and our Tackling Domestic Abuse Plan (2022) the government will invest up to £140 million in supporting victims.
Funding which may support victims in Birmingham from this plan includes, but is not limited to:
Ringfenced funding the Ministry of Justice provided to PCCs. In 2023/2024 MoJ provided £38 million for Independent Sexual Violence Advisors and Independent Domestic Violence Advisors and £21 million for community-based domestic abuse and sexual violence services.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Levelling Up, Housing and Communities, what recent assessment he has made of the adequacy of levels of funding for local domestic abuse (a) services, (b) counselling and (c) advocacy support.
Answered by Felicity Buchan - Parliamentary Under Secretary of State (Department for Levelling Up, Housing and Communities)
The Ministry of Justice is quadrupling funding for victim and witness support services by 2024/25. £154 million of funding has been committed per annum across this Spending Review period, totalling a minimum of £460 million over three years (2022/23 to 2024/25 inclusive). This is up from £41 million in 2009/10. This multi-year funding allows victim support services, and those commissioning them, to build resilience into services and ensure consistency in the support that victims receive.
Part 4 of the Domestic Abuse Act 2021 introduced new statutory duties on local authorities to ensure that all victims, including their children, have access to support within safe accommodation when they need it. This includes counselling and advocacy support.
Since 2021, the Department for Levelling Up, Housing and Communities (DLUHC) has committed over £507 million, including £129.7 million in 2024/25, to councils across England to fund this duty. Funding from April 2025 will be determined at the next Spending Review.
This is a locally led duty. Each council must work closely with their Local Partnership Board to assess the needs of victims locally and commission the right safe accommodation support services needed to meet the identified need.
Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what is the (a) average and (b) longest time for a Child Maintenance Service caseworker to be in post before receiving training on supporting families with experience of domestic abuse.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and is committed to ensuring that victims of abuse get the help and support they need to use the Service safely.
CMS has a Complex Needs Toolkit for its caseworkers, which includes clear steps to follow to support customers who are experiencing abuse. To improve the quality of the information we provide our customers, from 1 April we will start using the DWP District Provision Tool (DPT) and retire the Complex Needs Toolkit. The DPT contains the most up to date information for customer help and support across England, Scotland, and Wales.
CMS refreshed its approach and understanding of domestic abuse to include financial and coercive control and better awareness of how this affects all genders. A Domestic Abuse Plan has been developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger. Caseworkers can also call the police on behalf of the parent if requested to do so. As well as The Domestic Abuse Plan, CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced. There are no plans to publish The Domestic Abuse Plan as it is a tool within CMS instructions for caseworkers to follow.
We reviewed domestic abuse training in 2021 to ensure caseworkers are equipped to support parents in vulnerable situations. This included reviewing the Home Office’s updated statutory guidance on coercive and controlling behaviour to ensure CMS staff are equipped to recognise this form of domestic abuse and signpost parents appropriately. In November 2023, a range of external stakeholders were invited to two workshops and were provided with an overview of the current CMS domestic abuse training to ensure it is in line with best practice. This opportunity allowed stakeholders to offer insight and feedback which can help feed into the evolution of future domestic abuse training. We are currently consulting with a range of external organisations and charities to help us enhance and modernise our learning to incorporate the broadest and most up to date information about dealing with victims and survivors of abuse. There are no plans to publish the training programme.
We have a comprehensive learning journey for established and new colleagues. Domestic abuse training is covered in the second week of colleagues joining CMS to ensure colleagues have the knowledge and tools available to support customers.
Through extensive Stakeholder engagement and the evolution of domestic abuse training, CMS continues to evolve and make positive changes to the way we deliver our service in order to support our caseworkers; including developing a trauma informed approach to complex cases and cases involving domestic abuse.
We commenced trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial has commenced, and this will inform the future service offer for survivors of domestic abuse. Additionally, CMS has processes to ensure there is no unwanted contact between parents and provides advice on bank accounts with a centralised sort code so their location cannot be traced. We act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents. The Service also signposts to appropriate charities and support lines.
The Child Support Collection (Domestic Abuse) Act received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. The Act will allow for a CMS to place a child maintenance case onto the Collect & Pay service where it is requested by either parent, and there is evidence of domestic abuse against the requesting parent or children in their household by the other parent involved in the case. The Act is reliant on secondary legislation required to implement the measures in the Act and set out the procedures and evidence requirements. We have announced a consultation to seek views on how the CMS collects and transfers maintenance in response to the Domestic Abuse Act receiving royal assent. We are in the process of finalising the details of the consultation and aim to publish it as soon as possible.
Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will publish the training (a) programme and (b) objectives for Child Maintenance Service caseworkers relating to (i) identifying and (ii) supporting victims of domestic abuse.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and is committed to ensuring that victims of abuse get the help and support they need to use the Service safely.
CMS has a Complex Needs Toolkit for its caseworkers, which includes clear steps to follow to support customers who are experiencing abuse. To improve the quality of the information we provide our customers, from 1 April we will start using the DWP District Provision Tool (DPT) and retire the Complex Needs Toolkit. The DPT contains the most up to date information for customer help and support across England, Scotland, and Wales.
CMS refreshed its approach and understanding of domestic abuse to include financial and coercive control and better awareness of how this affects all genders. A Domestic Abuse Plan has been developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger. Caseworkers can also call the police on behalf of the parent if requested to do so. As well as The Domestic Abuse Plan, CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced. There are no plans to publish The Domestic Abuse Plan as it is a tool within CMS instructions for caseworkers to follow.
We reviewed domestic abuse training in 2021 to ensure caseworkers are equipped to support parents in vulnerable situations. This included reviewing the Home Office’s updated statutory guidance on coercive and controlling behaviour to ensure CMS staff are equipped to recognise this form of domestic abuse and signpost parents appropriately. In November 2023, a range of external stakeholders were invited to two workshops and were provided with an overview of the current CMS domestic abuse training to ensure it is in line with best practice. This opportunity allowed stakeholders to offer insight and feedback which can help feed into the evolution of future domestic abuse training. We are currently consulting with a range of external organisations and charities to help us enhance and modernise our learning to incorporate the broadest and most up to date information about dealing with victims and survivors of abuse. There are no plans to publish the training programme.
We have a comprehensive learning journey for established and new colleagues. Domestic abuse training is covered in the second week of colleagues joining CMS to ensure colleagues have the knowledge and tools available to support customers.
Through extensive Stakeholder engagement and the evolution of domestic abuse training, CMS continues to evolve and make positive changes to the way we deliver our service in order to support our caseworkers; including developing a trauma informed approach to complex cases and cases involving domestic abuse.
We commenced trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial has commenced, and this will inform the future service offer for survivors of domestic abuse. Additionally, CMS has processes to ensure there is no unwanted contact between parents and provides advice on bank accounts with a centralised sort code so their location cannot be traced. We act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents. The Service also signposts to appropriate charities and support lines.
The Child Support Collection (Domestic Abuse) Act received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. The Act will allow for a CMS to place a child maintenance case onto the Collect & Pay service where it is requested by either parent, and there is evidence of domestic abuse against the requesting parent or children in their household by the other parent involved in the case. The Act is reliant on secondary legislation required to implement the measures in the Act and set out the procedures and evidence requirements. We have announced a consultation to seek views on how the CMS collects and transfers maintenance in response to the Domestic Abuse Act receiving royal assent. We are in the process of finalising the details of the consultation and aim to publish it as soon as possible.