Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, with reference to the Fifty-Third Report of Session 2022–23 of the Committee of Public Accounts entitled Performance of the UK Security Vetting service, HC 994, published on 12 May 2023, what steps his Department has taken to reduce delays in processing (a) Counter Terrorist Checks, (b) Security Checks and (c) Developed Vetting since the publication of that report.
Answered by John Glen - Paymaster General and Minister for the Cabinet Office
The National Audit Office (NAO) investigation into the performance of UK Security Vetting published in January 2023 and the subsequent Public Accounts Committee in February 2023 identified that United Kingdom Security Vetting’s (UKSV) performance was affected by a range of issues including rising customer demand. The demand increased as the employment landscape grew following national lockdowns. Societal pressures and wider events (including conflict in Ukraine) also added to the demand impact.
In 2023, UKSV implemented a stabilisation programme which included an increase in headcount. Under Ministerial direction, UKSV prioritised the recovery of initial Developed Vetting turnaround times, followed by Security Check and Counter Terrorist Check turnaround times. These first two targets were met on time and are now being processed within agreed timescales with a focus on supporting recruitment. UKSV is currently focussing efforts to maintain the performance of these and is making good progress to meet the third target to recover the turnaround times of Developed Vetting review cases.
Departments and relevant Ministers receive regular updates on UKSV’s performance through governance boards and from the UKSV Customer Management Team. Sponsored individuals undergoing a clearance application are able to obtain updates relevant to their own application from the UKSV helpdesk.
The security of our people, assets and information is a Government priority. UKSV are working with departments to better forecast demand and working on both efficiency and technology solutions to maintain long term stability. Furthermore, there is a clear and robust policy in place to support departments in ensuring their employees and contractors are security cleared to the appropriate level based on the information they need to access for their role.
Though often concurrent, National Security Vetting (NSV) is distinct from recruitment processes and only required in some roles.
In line with the practice followed by successive administrations, the Government does not otherwise comment on security matters.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what assessment he has made of the potential impact of Developed Vetting clearance times on the (a) recruitment and (b) retention of (i) civil service personnel in roles requiring high-level security clearance and (ii) other civil service personnel.
Answered by John Glen - Paymaster General and Minister for the Cabinet Office
The National Audit Office (NAO) investigation into the performance of UK Security Vetting published in January 2023 and the subsequent Public Accounts Committee in February 2023 identified that United Kingdom Security Vetting’s (UKSV) performance was affected by a range of issues including rising customer demand. The demand increased as the employment landscape grew following national lockdowns. Societal pressures and wider events (including conflict in Ukraine) also added to the demand impact.
In 2023, UKSV implemented a stabilisation programme which included an increase in headcount. Under Ministerial direction, UKSV prioritised the recovery of initial Developed Vetting turnaround times, followed by Security Check and Counter Terrorist Check turnaround times. These first two targets were met on time and are now being processed within agreed timescales with a focus on supporting recruitment. UKSV is currently focussing efforts to maintain the performance of these and is making good progress to meet the third target to recover the turnaround times of Developed Vetting review cases.
Departments and relevant Ministers receive regular updates on UKSV’s performance through governance boards and from the UKSV Customer Management Team. Sponsored individuals undergoing a clearance application are able to obtain updates relevant to their own application from the UKSV helpdesk.
The security of our people, assets and information is a Government priority. UKSV are working with departments to better forecast demand and working on both efficiency and technology solutions to maintain long term stability. Furthermore, there is a clear and robust policy in place to support departments in ensuring their employees and contractors are security cleared to the appropriate level based on the information they need to access for their role.
Though often concurrent, National Security Vetting (NSV) is distinct from recruitment processes and only required in some roles.
In line with the practice followed by successive administrations, the Government does not otherwise comment on security matters.
Asked by: Lord Kempsell (Conservative - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government whether they will provide an update on their Gov.uk 'One Login' programme; and what is the programme’s plan of work over the next year.
Answered by Baroness Neville-Rolfe - Minister of State (Cabinet Office)
The GOV.UK One Login system is fully operational providing a simple and secure way for people to access government services online.
Users can create an account, login and prove (and then reuse) their identity - through either a web-based journey, smartphone app or in-person route - to access an initial set of 30 government services. This includes important services such as ‘Request a Disclosure and Barring Service Basic Check’ and ‘Apply for an HM Armed Forces Veteran Card’. More than 3.8 million people have so far proven their identity through GOV.UK One Login, while its app has been downloaded more than 5 million times. GOV.UK One Login’s customer contact centre and technical service desk are now live.
Further government services - from HMRC to DWP and DVLA - are due to come on board over the next year. GDS will also continue to optimise GOV.UK One Login’s user journeys, for example by broadening the range of documents and evidence that people can use to prove who they are online.
Asked by: Justin Madders (Labour - Ellesmere Port and Neston)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, with reference to the press notice by her predecessor Department entitled BEIS in the Autumn Statement, published on 18 December 2022, what her planned timetable is for assessing the potential merits of (a) introducing social tariffs and (b) wider retail market reforms in the energy sector.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
A social tariff is fundamentally about supporting the most vulnerable with the cost of energy and this is what we have delivered. Between 2022-25 we are delivering a package of support worth £108 billion, or £3,800 per household on average, across 2022-25.
In 2023-24 we have supported millions of vulnerable households with up to £900 in further cost-of-living payments. Despite the Quarter 2 2024 Ofgem price cap falling nearly 60% since its 2023 peak, we have committed to supporting households past April, by cutting National Insurance, and increasing benefits and the National Living Wage.
We have also been working with Ofgem on their new involuntary prepayment meter rules and a long-term solution to end the prepayment meter premium. I met with suppliers at the end of last year to outline my expectation that they support vulnerable customers and improve their customer service.
The Government published a vision for a reformed retail energy market in July 2023 (https://www.gov.uk/government/publications/delivering-a-better-energy-retail-market/delivering-a-better-energy-retail-market-a-vision-for-the-future-and-package-of-targeted-reforms-html) and set out further reform measures in a package of publications on 23 February 2024 (https://www.gov.uk/government/news/new-package-of-measures-to-help-families-save-even-more-on-bills).
Asked by: Chris Loder (Conservative - West Dorset)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, if she will make an assessment of the potential merits of launching a consultation on the introduction of a social energy tariff.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
A social tariff is fundamentally about supporting the most vulnerable with the cost of energy and this is what we have delivered. Between 2022-25 we are delivering a package of support worth £108 billion, or £3,800 per household on average.
In 2023-24 we have supported millions of vulnerable households with up to £900 in further cost-of-living payments. Despite the Quarter 2 2024 Ofgem price cap falling nearly 60% since its 2023 peak, we have committed to supporting households past April, by cutting National Insurance, and increasing benefits and the National Living Wage.
We have also been working with Ofgem on their new involuntary prepayment meter rules and a long-term solution to end the prepayment meter premium. I met with suppliers at the end of last year to outline my expectation that they support vulnerable customers and improve their customer service.
Asked by: Stephen Kinnock (Labour - Aberavon)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many allegations of (a) sexual assault, (b) physical assault and (c) harassment by staff have been made by detainees in detention centres in each of the last five years.
Answered by Michael Tomlinson - Minister of State (Minister for Illegal Migration)
We operate a comprehensive complaints process in immigration removal centres, residential and non-residential short-term holding facilities (STHFs), pre-departure accommodation (PDA) and during escort. Complaints are managed in line with published guidance ‘Handling complaints in immigration removal centres’ - GOV.UK (www.gov.uk) and are recorded under predetermined categories; service complaints, minor misconduct complaints or serious misconduct complaints.
Data on the overall number of complaints received in each category is included in published data at Customer service operations data: Q4 2023 - GOV.UK (www.gov.uk).
Asked by: Chris Law (Scottish National Party - Dundee West)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps he is taking to work with Cabinet colleagues on visas for representatives of international NGOs to take part in (a) advocacy meetings and (b) other UK-hosted events.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
UKVI routinely works with colleagues across Government, including the Cabinet Office, to ensure attendees to UK supported events are able to proceed legally and securely.
Employees of certain international organisations based in, or with offices in, the UK who have been recruited overseas, as well as representatives and officials of the international organisations listed when travelling to the UK in their official capacity on the official business of that organisation, are exempt from immigration control. Employees of the international organisations listed on the following site would qualify for exempt entry clearances: List of International organisations whose employees qualify for exempt entry clearances (accessible version) - GOV.UK (www.gov.uk).
When a visa is required, UKVI works towards a 15 working day customer service standard, which includes options for priority (5 working days) and super priority (24 hours) decisions where available.
Asked by: Jonathan Ashworth (Labour (Co-op) - Leicester South)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, how many and what proportion of civil service recruitment campaigns failed to fill the post advertised in each financial year from 2019/20.
Answered by John Glen - Paymaster General and Minister for the Cabinet Office
The Government Recruitment Service collaborates with departments, functions and professions to develop and deliver high quality, customer-focused recruitment that identifies and attracts the best people for roles whilst offering a wide range of services. It offers core low-cost solutions to meet routine recruitment needs and handles more complex or specialist campaigns by tailoring its approach to attract and recruit the highest quality candidates.
The following table presents civil service recruitment campaigns with successful and unsuccessful vacancy outcomes for campaigns managed by the Government Recruitment Service.
Year | Vacancy Outcome Successful | Vacancy Outcome Unsuccessful | Total number of vacancies |
2020 | 10080 | 5146 | 15226 |
2021 | 15871 | 9511 | 25382 |
2022 | 16047 | 9851 | 25898 |
2023 | 13909 | 9576 | 23485 |
Total | 55907 | 34084 | 89991 |
The Government Recruitment Service does not hold any data on why candidates are not successful. However, there could be a range of reasons for non-appointment. All candidates will have been sifted or interviewed out of the recruiting process.
Asked by: Deidre Brock (Scottish National Party - Edinburgh North and Leith)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps his Department is taking to ensure timely processing of Ukraine Extension Scheme applications.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
Applications made under the Ukraine Extension Scheme are not subject to a Customer Service Standard and therefore are processed as soon as possible. The Ukraine Extension Scheme route will close in May 2024.
Asked by: Baroness Randerson (Liberal Democrat - Life peer)
Question to the Department for Transport:
To ask His Majesty's Government what consideration they have given to mandating a uniform application process for all distribution network operators to reduce costs and delays and to level the playing field for electric vehicle charge point operators.
Answered by Lord Davies of Gower - Parliamentary Under-Secretary (Department for Transport)
As set out in the Connections Action Plan, Government is committed to improving the connections process for all customers including electric vehicle chargepoint operators.
In the Connections Action Plan, Ofgem committed to reviewing to end connection process to improve customer experience and ensure network companies provide a more consistent service to customers. This review will explore the incentives and penalties for network companies.
Building on this work, the Grid Connections Review announced in the Plan for Drivers will investigate specific issues the chargepoint sector is facing when looking to reinforce the grid. This includes exploring how we can work with network companies to provide a more consistent application process. The outcomes of the review are expected to be published in Spring 2024.