Asked by: Derek Thomas (Conservative - St Ives)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential merits of prohibiting the practice of intentionally rendering commercial videogames inoperable when support ends.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government recognises recent concerns raised by video games users regarding the long-term operability of purchased products. Video games publishers must comply with existing consumer law, including the Consumer Rights Act 2015 (CRA) and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).
The CPRs protect consumers from being given false or misleading information by businesses. If consumers purchased a game on the understanding that it would continue to be playable, even when support ends, then the CPRs may provide recourse.
Under the CRA, consumers have clear rights when buying digital content, such as video games, supplied in digital form. Any digital content the consumer has paid for must be as described and of a satisfactory quality. If digital content does not meet these requirements, the consumer is entitled to a repair or replacement, or a price reduction or refund if the fault cannot be fixed. The CRA has a time limit of up to six years after a breach of contract during which a consumer can take legal action.
Asked by: Kerry McCarthy (Labour - Bristol East)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, which consultations (a) published and (b) inherited by her Department are awaiting a response; and when she plans to publish each of those responses.
Answered by Justin Tomlinson - Minister of State (Department for Energy Security and Net Zero)
The Department for Energy Security and Net Zero has inherited or published 35 consultations, for which a response by the department is still outstanding:
The Department will respond to each in due course.
Asked by: Liz Saville Roberts (Plaid Cymru - Dwyfor Meirionnydd)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what recent assessment she has made of the adequacy of the Energy Company Obligation redress schemes in ensuring that households receive fair and timely redress for problems arising from the scheme.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
The scheme administrator, Ofgem has set out a comprehensive route to redress for any issues arising from measures installed under the scheme, which can be found at: www.ofgem.gov.uk/eco4-complaints-process.
In response to the Competition and Markets Authority (CMA) green heating and insulation review, the government also announced work which is being undertaken to improve consumer protection. A link to the government’s written statement of 21 February 2024 can be found here.
We remain fully committed to protecting all consumers undertaking home retrofit work.
Asked by: Liz Saville Roberts (Plaid Cymru - Dwyfor Meirionnydd)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what recent assessment she has made of the adequacy of the protection afforded to households who are affected by high charges from companies operating under the Energy Company Obligation Scheme.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
The Energy Company Obligation (ECO) places a requirement on larger energy suppliers to deliver heating and insulation measures to eligible households. Energy suppliers are assumed to recoup the cost of delivery through consumer bills. Homes benefitting from ECO4 are assumed to cut an average of £430 off their annual energy bills based on the latest price cap.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the potential (a) merits and (b) impact on vulnerable groups of dynamic energy pricing.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
Smarter technologies, tariffs, and services, including potentially dynamic energy pricing, can bring benefits for many consumers.
At the same time, we recognise that we must have the right consumer protection framework in place, particularly for vulnerable consumers.
In February, the Department launched a Call-for-Evidence on Default Tariffs which explores how default tariffs should evolve to work in a future, more dynamic, market. More information can be found here: https://assets.publishing.service.gov.uk/media/66019a0065ca2fa78e7da7dc/future-default-tariffs-for-households-call-for-evidence.pdf
Additionally, in their future work plan, Ofgem have committed to look at consumer protection in the future market and update their vulnerability strategy, alongside their ongoing work to protect vulnerable consumers.
Asked by: Jonathan Ashworth (Labour (Co-op) - Leicester South)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, what subscriptions to (a) newspapers, (b) magazines and (c) online journals his Department has paid for in each of the last three financial years.
Answered by Mark Spencer - Minister of State (Department for Environment, Food and Rural Affairs)
The following is a combined list of subscriptions that the Defra Library and Communications have paid for over the last three financial years. Some are in print and some are online. Not everything on the list was purchased in all three years – subscriptions change on demand and to reflect usage. Information on any subscriptions from other team budgets is not held centrally and to obtain it would incur disproportionate costs.
Defra Library purchases magazines and journals for Defra, Animal and Plant Health Agency and Natural England staff to support them in their role. The Communications team purchases newspapers for monitoring the media coverage of issues in Defra’s remit.
Angling Times magazine | Environmental Finance | Lyell Collection |
Animal Health Research Reviews | Estates Gazette | Materials Recycling World |
Argus Fertilizer Europe | Ethical Consumer | Microbiology Society |
Avian Pathology | Executive Support magazine | New Zealand Veterinary |
BioOne | Farmers Guardian | Planning Resource |
Bird Study Pack | Farmers Weekly | Privacy and Data Protection |
Bloomberg | Financial Times | Professional Update |
British Archaeology magazine | Fishing News Weekly | Responsible Investor |
British Poultry Science | Freedom of Information Journal | Royal Forestry Society |
British Wildlife Magazine | Fresh Produce | Sunday Times |
Conservation Land Management | Geoheritage | Telegraph |
Daily Express | Goat Veterinary Journal | The Economist |
Daily Mail | Guardian | The Grocer Magazine |
Daily Mirror | Habitats Regulations Assessment | The Sun |
Daily Telegraph | Harvard Business Review | The Times |
Dairy Industry Newsletter | Horticulture Week | UK Livestock magazine |
Dods People and Monitoring | I | Veterinary Pathology |
Econlit | ICES Journal of Marine Science | Washington Trade Daily |
Elsevier Freedom Collection | iNews | Water Report |
Ends Europe | Inside Housing | Wiley STM Collection |
Ends Report | Insurance Post | Yorkshire Post |
Ends Waste & Bioenergy | Nature.com |
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Environment Complete | Veterinary Diagnostic Investigation |
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Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Department for Environment, Food and Rural Affairs:
To ask His Majesty's Government, following reports that water companies plan to raise customer bills by up to 70 per cent over the next five years, what assessment they have made of the impact of those rises on (1) household budgets, (2) consumer spending, and (3) overall economic stability; and what steps they are taking to mitigate any such challenges.
Answered by Lord Douglas-Miller - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
The public have made it clear clean and plentiful water supply and environmental protection is a priority. New infrastructure will need to be paid for, and while water companies can attract private investment, this will also need to come from customer bills. There is a balance to be struck in terms of priorities – ensuring there is prioritised spending on infrastructure to reduce environmental harm and secure supplies for the future without unduly hitting billpayers with a big rise.
All water companies submitted their proposed business plans for Price Review 2024 to Ofwat in October 2023, which set out planned investment and proposed bill increases for 2025-2030. These are now undergoing scrutiny by the independent regulator Ofwat to ensure they meet the targets for environmental improvements and other obligations, whilst also offering value for money for consumers. As such, current reports of increases to bills over the next five years are not yet confirmed. Increases will be confirmed after Ofwat’s final determinations are published later this year, and new price controls will then come into force from 1st April 2025.
We are committed to a water sector that delivers for customers, the environment and wider society, and recognise that some households may struggle to pay their water bill in full. All water companies offer reduced bills for eligible customers via the WaterSure scheme and social tariffs as well as a range of other financial support measures. We are continuing to work with industry to explore options to improve existing social tariff arrangements.
Asked by: Cat Smith (Labour - Lancaster and Fleetwood)
Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Levelling Up, Housing and Communities, whether he has made an assessment of the impact of the potentially misleading marketing of homes on holiday parks as residential properties on consumers.
Answered by Lee Rowley - Minister of State (Minister for Housing)
We expect that the marketing of all properties accords with the Consumer Protection from Unfair Trading Regulations 2008, which prohibits misleading omissions of key information about the property.
Estate agents’ compliance with the law is overseen by the National Trading Standards Estate and Letting Agent Team, who can issue warning or banning orders to agents who fail to comply.
Consumers should make sure they are clear about any restrictions on the property before purchasing, informed by checks on the property title carried out by their conveyancing solicitor before contracts are exchanged.
Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will make an estimate of the cost of uprating pensions payable through the Financial Assistance Scheme to the same level as those payable through the Pension Protection Fund.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The indexation rules for the Pension Protection Fund and the Financial Assistance Scheme are the same. Payments based on benefits accrued after April 1997 are increased in line with the Consumer Price Index, capped at 2.5 per cent. There is no award of increases on payments based on benefits accrued before April 1997.
Asked by: Fabian Hamilton (Labour - Leeds North East)
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, what steps she is taking to implement third-party certification to ensure e-bikes, e-scooters and their batteries are approved by an independent body before being available for sale.
Answered by Kevin Hollinrake - Minister of State (Department for Business and Trade)
The Government takes consumer protection very seriously and is concerned about the frequency of fires linked to lithium-ion batteries found in e-bikes and e-scooters. Products must be safe before being placed on the UK market.
Working across Government we are taking action against unsafe products and have issued guidance on the safe use of these products. We are also seeking to better understand the root causes of these incidents and have commissioned research from the Warwick Manufacturing Group (part of Warwick University).
This research will help inform the position moving forward including the interaction between batteries and chargers, and the suitability of third-party conformity assessment to tackle this complex issue.