Asked by: Juliet Campbell (Labour - Broxtowe)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps her Department is taking to help ensure that police forces are able to communicate effectively with Deaf people who use British Sign Language (BSL).
Answered by Sarah Jones - Minister of State (Home Office)
Policing is operationally independent, and it is for Chief Constables to ensure that their forces are able to communicate effectively with all members of the public, including those who use British Sign Language.The National Police Language Services (NPLS) team oversees the procurement and provision of language and interpretation services for police forces across the UK.
Asked by: Juliet Campbell (Labour - Broxtowe)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to help ensure that ambulance services are able to communicate effectively with Deaf people who use British Sign Language (BSL).
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
In accordance with the Equality Act 2010 and the British Sign Language Act 2022, ambulance services have a range of options to support Deaf/deaf individuals who use British Sign Language (BSL) in accessing ambulance services.
To facilitate clear and effective communication in emergency situations, individuals who are deaf, hard of hearing, or speech impaired can utilise tools such as the 999BSL video relay platform, which is app and web-based, to contact 999 via a BSL interpreter as well as access via emergency SMS messaging. Video relay apps can also be used to support communication and face-to-face assessment by crews on scene at incidents, where, via on-board iPads, paramedics can connect patients with a remote BSL video interpreter.
These resources, which are free to use and operate 24 hours, seven days a week, ensure that real-time communication is possible for BSL users when emergency and urgent assistance is required.
Asked by: John Grady (Labour - Glasgow East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve service accessibility for deaf claimants who also have additional support needs.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The Department is committed to pursuing a just, equal, and inclusive society, ensuring independence and control for everyone, including our deaf customers.
Customers can communicate with us using Relay UK. We also offer email as a reasonable adjustment as well as a range of different (or alternative) formats such as Easy Read, which uses succinct and simplified language combined with images to convey information about government benefits and services.
UC customers can also communicate with us using the UC journal.
As a department we continue to recognise the importance and value of British Sign Language. We take our commitments seriously and are continuously seeking ways to improve the BSL services we offer.
We’re almost one year into our BSL 5-year plan and have made good progress against our goals. This includes:
For customers with additional support needs, the department offers a wide range of reasonable adjustments, including a visiting service for vulnerable customers who are unable to use our other contact routes, and support from Disability Employment Advisors within our jobcentres.
We continue to review our services and make improvements to ensure they are accessible and responsive to customer needs.
Asked by: John Grady (Labour - Glasgow East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve access to his Department's services for deaf claimants.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The Department is committed to pursuing a just, equal, and inclusive society, ensuring independence and control for everyone, including our deaf customers.
Customers can communicate with us using Relay UK. We also offer email as a reasonable adjustment as well as a range of different (or alternative) formats such as Easy Read, which uses succinct and simplified language combined with images to convey information about government benefits and services.
UC customers can also communicate with us using the UC journal.
As a department we continue to recognise the importance and value of British Sign Language. We take our commitments seriously and are continuously seeking ways to improve the BSL services we offer.
We’re almost one year into our BSL 5-year plan and have made good progress against our goals. This includes:
For customers with additional support needs, the department offers a wide range of reasonable adjustments, including a visiting service for vulnerable customers who are unable to use our other contact routes, and support from Disability Employment Advisors within our jobcentres.
We continue to review our services and make improvements to ensure they are accessible and responsive to customer needs.
Asked by: Ian Sollom (Liberal Democrat - St Neots and Mid Cambridgeshire)
Question to the Department for Education:
To ask the Secretary of State for Education, what assessment her department has made of access to Communication Support Workers for post-18 year old deaf students.
Answered by Josh MacAlister - Parliamentary Under-Secretary (Department for Education)
As set out under section 20 of the Equality Act 2010, all education and training providers, and other related service providers, have a duty to make reasonable adjustments for disabled people, including those with a hearing impairment, so they are not placed at a substantial disadvantage compared to non-disabled students.
Education and training providers should assess the individual needs of the student and put in place the appropriate assistance. Where necessary, an education and training provider can arrange for a student to be supported by a Communication Support Worker.
University students can be supported by Disabled Students Allowance (DSA) which covers disability‑related study costs and ensure hearing impaired students have equal access to learning. Feedback from stakeholders shows that British Sign Language (BSL) interpreters are more suitable in a higher education setting. Therefore, DSA funds BSL interpreters rather than Communication Support Workers.
Asked by: Lord Weir of Ballyholme (Democratic Unionist Party - Life peer)
Question to the Department for Education:
To ask His Majesty's Government what plans they have to promote the National Year of Reading in (1) early years settings, (2) primary schools, (3) secondary schools, (4) further education, and (5) higher education.
Answered by Baroness Smith of Malvern - Minister of State (Department for Work and Pensions)
The National Year of Reading is a UK-wide campaign to address long-term declines in reading enjoyment.
It includes a major physical and online marketing campaign, as well as exciting events, webinars, resources, and activities in communities, libraries, schools and early years settings throughout the year. Reading together is one of the most powerful ways to build a child’s language and communication skills, strengthen early bonds, and spark a lifelong love of reading, which is why early years is one of the priority groups for the National Year of Reading.
We are raising awareness of the National Year of Reading through a range of methods, such as via departmental communication channels, the National Year of Reading mailing list and social media, communications from the National Literacy Trust, and promotion via the English Hubs network.
All interested parties are encouraged to sign up to the National Year of Reading website for more information: https://goallin.org.uk/.
To further support reading for pleasure, this government has committed over £10 million of dormant assets funding to guarantee a library for every primary school by the end of this parliament, and a further £5 million for secondary schools to purchase books to encourage reading enjoyment amongst their pupils.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people who use Access to Work for the provision of British Sign Language interpretation receive funding for an additional condition to difficulty in hearing.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Although the Department collects information on the medical condition(s) of Access to Work customers and the types of support they are awarded and claim payment for, we are unable to link awarded support elements to specific medical conditions without manually examining individual case notes. It would therefore incur a disproportionate cost to identify what support, if any, customers receiving a ‘BSL Interpreter’ have been awarded in relation to medical conditions other than ‘Difficulty in hearing’.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many users of Access to Work received funding for a British Sign Language interpreter in each of the last five years for which figures are available; and what was the average cost per person of those awards.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Statistics on the number of people in receipt of payment for Access to Work support and average annual payments per person, by support worker type which includes a category for ‘BSL Interpreter’ are published in tables PAY02 and AVG02 of the Access to Work official statistics: Access to Work statistics: April 2007 to March 2025 - GOV.UK. Table 1 summarises these figures:
Table 1. Number of customers in receipt of payment and average annual payment received per customer for ‘BSL Interpreter between financial years 2020/21 and 2024/25
Financial Year | Number of customers in receipt of payment for a ‘BSL Interpreter’ | Average annual payment per customer for ‘BSL Interpreter’ (£ nominal) | Average annual payment per customer for ‘BSL Interpreter’ (£ 2024/25 prices) |
2020/21 | 2,810 | 12,700 | 14,900 |
2021/22 | 2,890 | 15,200 | 17,900 |
2022/23 | 2,940 | 16,600 | 18,300 |
2023/24 | 3,170 | 17,200 | 17,900 |
2024/25 | 3,210 | 18,200 | 18,200 |
Notes
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many users of Access to Work who receive funding for British Sign Language interpreters have had their awards expire before their renewal is processed.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
We do not hold this information in a way that can be extracted. Identifying such cases would require a manual review of individual awards, which would incur disproportionate cost.
Please find the Official statistics on payments and approvals which are published annually and can be accessed here: Access to Work statistics - GOV.UK
Asked by: Ian Sollom (Liberal Democrat - St Neots and Mid Cambridgeshire)
Question to the Department for Education:
To ask the Secretary of State for Education, what assessment her Department has made of the adequacy of the availability of Communication Support Workers for deaf (a) school, (b) college and (c) university students.
Answered by Georgia Gould - Minister of State (Education)
The department does not hold information or data on the availability of Communication Support Workers, or their qualification levels in British Sign Language.
However, all education and training providers, as well as other related service providers, have duties under the Equality Act 2010 towards individual disabled children and young people. They must make reasonable adjustments, including the provision of auxiliary aids and services for disabled children, to prevent them being put at a substantial disadvantage.