Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what discussions she has had with IT companies on commissioning an app to help older people to use electronic devices and access basic services online.
Answered by Chris Philp - Minister of State (Home Office)
The Government is focused on building a world-leading digital economy that works for everyone. DCMS is responsible for coordinating HMG digital inclusion policy, and aims to ensure that as many people as possible, no matter their age, have a base level of digital skills, as well as internet access.
The cross-cutting nature of digital inclusion means that relevant policies and levers sit across multiple government departments. Rather than setting out a standalone strategy for digital inclusion, DCMS works with the rest of government to ensure departments take digitally excluded people into consideration when delivering public services.
To improve access to digital skills, the government has introduced a digital entitlement for adults with no or low digital skills. This allows older people wishing to acquire essential digital skills to gain specified digital qualifications, up to level 1, free of charge. Essential Digital Skills Qualifications (EDSQs), introduced alongside the digital entitlement, are based on new national standards which set out the digital skills people need to get on in life and work. We also support the provision of essential digital skills training in community settings through the Adult Education Budget.
Public libraries play an important role in tackling digital exclusion. Around 2,900 public libraries in England provide a trusted network of accessible locations with staff, volunteers, free wifi, public PCs, and assisted digital access to a wide range of digital services. Volunteers and library staff have been trained in digital skills so that they can provide library users with support in using digital applications and services.
Under the Public Libraries and Museums Act 1964, it falls to local authorities to deliver a comprehensive and efficient library provision that meets local needs. It is not for the department to require the precise provision of library services. The provision of portable devices to lend is something library services are increasingly delivering. We know that at least a quarter of library services in England already provide portable electronic devices for loan, generally targeted at those more likely to be digitally disadvantaged.
Help is available for low income households to access broadband, mobile and landline services. A range of low-cost social tariffs are available to those on Universal Credit, and a number specifically include individuals on Pension Credit. These tariffs are available to eligible households in 99% of the UK. Ofcom, the independent regulator, has a statutory duty to review the affordability of telecommunication services, and we continue to work closely with Ofcom to monitor the market.
We understand that some older people are also hesitant to access online services because they fear that they may become victims of fraud, or that it is an unsafe environment for their personal data. For this reason, we are taking a number of steps to improve the safety and trustworthiness of the online space, including:
Increasing online safety by introducing the Online Safety Bill to Parliament, which sets new rules for firms which host user-generated content, and focuses on protecting people from online scams.
Enabling the widespread use of secure and accessible digital identity solutions that meet the needs of all those who wish to use them, by setting standards, establishing governance, removing legislative blockers, and engaging with industry and civil society groups.
There are currently no plans to introduce an e-cycle scheme for IT equipment, or commission an app for older people. We are aware that for older people with disabilities, poor design of apps or websites can be a significant barrier to online access. The Central Digital and Data Office monitors compliance with the regulations for the accessibility of public sector websites. Charities such as Age UK and AbilityNet play an important role in assisting people with access to technology and the internet.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, if she will make it her policy to support an e-cycle scheme in order that high quality IT equipment can be repurposed to be used by older people.
Answered by Chris Philp - Minister of State (Home Office)
The Government is focused on building a world-leading digital economy that works for everyone. DCMS is responsible for coordinating HMG digital inclusion policy, and aims to ensure that as many people as possible, no matter their age, have a base level of digital skills, as well as internet access.
The cross-cutting nature of digital inclusion means that relevant policies and levers sit across multiple government departments. Rather than setting out a standalone strategy for digital inclusion, DCMS works with the rest of government to ensure departments take digitally excluded people into consideration when delivering public services.
To improve access to digital skills, the government has introduced a digital entitlement for adults with no or low digital skills. This allows older people wishing to acquire essential digital skills to gain specified digital qualifications, up to level 1, free of charge. Essential Digital Skills Qualifications (EDSQs), introduced alongside the digital entitlement, are based on new national standards which set out the digital skills people need to get on in life and work. We also support the provision of essential digital skills training in community settings through the Adult Education Budget.
Public libraries play an important role in tackling digital exclusion. Around 2,900 public libraries in England provide a trusted network of accessible locations with staff, volunteers, free wifi, public PCs, and assisted digital access to a wide range of digital services. Volunteers and library staff have been trained in digital skills so that they can provide library users with support in using digital applications and services.
Under the Public Libraries and Museums Act 1964, it falls to local authorities to deliver a comprehensive and efficient library provision that meets local needs. It is not for the department to require the precise provision of library services. The provision of portable devices to lend is something library services are increasingly delivering. We know that at least a quarter of library services in England already provide portable electronic devices for loan, generally targeted at those more likely to be digitally disadvantaged.
Help is available for low income households to access broadband, mobile and landline services. A range of low-cost social tariffs are available to those on Universal Credit, and a number specifically include individuals on Pension Credit. These tariffs are available to eligible households in 99% of the UK. Ofcom, the independent regulator, has a statutory duty to review the affordability of telecommunication services, and we continue to work closely with Ofcom to monitor the market.
We understand that some older people are also hesitant to access online services because they fear that they may become victims of fraud, or that it is an unsafe environment for their personal data. For this reason, we are taking a number of steps to improve the safety and trustworthiness of the online space, including:
Increasing online safety by introducing the Online Safety Bill to Parliament, which sets new rules for firms which host user-generated content, and focuses on protecting people from online scams.
Enabling the widespread use of secure and accessible digital identity solutions that meet the needs of all those who wish to use them, by setting standards, establishing governance, removing legislative blockers, and engaging with industry and civil society groups.
There are currently no plans to introduce an e-cycle scheme for IT equipment, or commission an app for older people. We are aware that for older people with disabilities, poor design of apps or websites can be a significant barrier to online access. The Central Digital and Data Office monitors compliance with the regulations for the accessibility of public sector websites. Charities such as Age UK and AbilityNet play an important role in assisting people with access to technology and the internet.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, if she will make an assessment of the potential merits of introducing a loaning scheme to give older people laptops, tablets or phones to enable familiarisation and to trial usage of IT devices.
Answered by Chris Philp - Minister of State (Home Office)
The Government is focused on building a world-leading digital economy that works for everyone. DCMS is responsible for coordinating HMG digital inclusion policy, and aims to ensure that as many people as possible, no matter their age, have a base level of digital skills, as well as internet access.
The cross-cutting nature of digital inclusion means that relevant policies and levers sit across multiple government departments. Rather than setting out a standalone strategy for digital inclusion, DCMS works with the rest of government to ensure departments take digitally excluded people into consideration when delivering public services.
To improve access to digital skills, the government has introduced a digital entitlement for adults with no or low digital skills. This allows older people wishing to acquire essential digital skills to gain specified digital qualifications, up to level 1, free of charge. Essential Digital Skills Qualifications (EDSQs), introduced alongside the digital entitlement, are based on new national standards which set out the digital skills people need to get on in life and work. We also support the provision of essential digital skills training in community settings through the Adult Education Budget.
Public libraries play an important role in tackling digital exclusion. Around 2,900 public libraries in England provide a trusted network of accessible locations with staff, volunteers, free wifi, public PCs, and assisted digital access to a wide range of digital services. Volunteers and library staff have been trained in digital skills so that they can provide library users with support in using digital applications and services.
Under the Public Libraries and Museums Act 1964, it falls to local authorities to deliver a comprehensive and efficient library provision that meets local needs. It is not for the department to require the precise provision of library services. The provision of portable devices to lend is something library services are increasingly delivering. We know that at least a quarter of library services in England already provide portable electronic devices for loan, generally targeted at those more likely to be digitally disadvantaged.
Help is available for low income households to access broadband, mobile and landline services. A range of low-cost social tariffs are available to those on Universal Credit, and a number specifically include individuals on Pension Credit. These tariffs are available to eligible households in 99% of the UK. Ofcom, the independent regulator, has a statutory duty to review the affordability of telecommunication services, and we continue to work closely with Ofcom to monitor the market.
We understand that some older people are also hesitant to access online services because they fear that they may become victims of fraud, or that it is an unsafe environment for their personal data. For this reason, we are taking a number of steps to improve the safety and trustworthiness of the online space, including:
Increasing online safety by introducing the Online Safety Bill to Parliament, which sets new rules for firms which host user-generated content, and focuses on protecting people from online scams.
Enabling the widespread use of secure and accessible digital identity solutions that meet the needs of all those who wish to use them, by setting standards, establishing governance, removing legislative blockers, and engaging with industry and civil society groups.
There are currently no plans to introduce an e-cycle scheme for IT equipment, or commission an app for older people. We are aware that for older people with disabilities, poor design of apps or websites can be a significant barrier to online access. The Central Digital and Data Office monitors compliance with the regulations for the accessibility of public sector websites. Charities such as Age UK and AbilityNet play an important role in assisting people with access to technology and the internet.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what steps she (a) is taking and (b) plans to take enable older people to (i) engage with IT and (ii) learn how to use it.
Answered by Chris Philp - Minister of State (Home Office)
The Government is focused on building a world-leading digital economy that works for everyone. DCMS is responsible for coordinating HMG digital inclusion policy, and aims to ensure that as many people as possible, no matter their age, have a base level of digital skills, as well as internet access.
The cross-cutting nature of digital inclusion means that relevant policies and levers sit across multiple government departments. Rather than setting out a standalone strategy for digital inclusion, DCMS works with the rest of government to ensure departments take digitally excluded people into consideration when delivering public services.
To improve access to digital skills, the government has introduced a digital entitlement for adults with no or low digital skills. This allows older people wishing to acquire essential digital skills to gain specified digital qualifications, up to level 1, free of charge. Essential Digital Skills Qualifications (EDSQs), introduced alongside the digital entitlement, are based on new national standards which set out the digital skills people need to get on in life and work. We also support the provision of essential digital skills training in community settings through the Adult Education Budget.
Public libraries play an important role in tackling digital exclusion. Around 2,900 public libraries in England provide a trusted network of accessible locations with staff, volunteers, free wifi, public PCs, and assisted digital access to a wide range of digital services. Volunteers and library staff have been trained in digital skills so that they can provide library users with support in using digital applications and services.
Under the Public Libraries and Museums Act 1964, it falls to local authorities to deliver a comprehensive and efficient library provision that meets local needs. It is not for the department to require the precise provision of library services. The provision of portable devices to lend is something library services are increasingly delivering. We know that at least a quarter of library services in England already provide portable electronic devices for loan, generally targeted at those more likely to be digitally disadvantaged.
Help is available for low income households to access broadband, mobile and landline services. A range of low-cost social tariffs are available to those on Universal Credit, and a number specifically include individuals on Pension Credit. These tariffs are available to eligible households in 99% of the UK. Ofcom, the independent regulator, has a statutory duty to review the affordability of telecommunication services, and we continue to work closely with Ofcom to monitor the market.
We understand that some older people are also hesitant to access online services because they fear that they may become victims of fraud, or that it is an unsafe environment for their personal data. For this reason, we are taking a number of steps to improve the safety and trustworthiness of the online space, including:
Increasing online safety by introducing the Online Safety Bill to Parliament, which sets new rules for firms which host user-generated content, and focuses on protecting people from online scams.
Enabling the widespread use of secure and accessible digital identity solutions that meet the needs of all those who wish to use them, by setting standards, establishing governance, removing legislative blockers, and engaging with industry and civil society groups.
There are currently no plans to introduce an e-cycle scheme for IT equipment, or commission an app for older people. We are aware that for older people with disabilities, poor design of apps or websites can be a significant barrier to online access. The Central Digital and Data Office monitors compliance with the regulations for the accessibility of public sector websites. Charities such as Age UK and AbilityNet play an important role in assisting people with access to technology and the internet.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, whether she will develop a strategy to increase digital inclusion for older people.
Answered by Chris Philp - Minister of State (Home Office)
The Government is focused on building a world-leading digital economy that works for everyone. DCMS is responsible for coordinating HMG digital inclusion policy, and aims to ensure that as many people as possible, no matter their age, have a base level of digital skills, as well as internet access.
The cross-cutting nature of digital inclusion means that relevant policies and levers sit across multiple government departments. Rather than setting out a standalone strategy for digital inclusion, DCMS works with the rest of government to ensure departments take digitally excluded people into consideration when delivering public services.
To improve access to digital skills, the government has introduced a digital entitlement for adults with no or low digital skills. This allows older people wishing to acquire essential digital skills to gain specified digital qualifications, up to level 1, free of charge. Essential Digital Skills Qualifications (EDSQs), introduced alongside the digital entitlement, are based on new national standards which set out the digital skills people need to get on in life and work. We also support the provision of essential digital skills training in community settings through the Adult Education Budget.
Public libraries play an important role in tackling digital exclusion. Around 2,900 public libraries in England provide a trusted network of accessible locations with staff, volunteers, free wifi, public PCs, and assisted digital access to a wide range of digital services. Volunteers and library staff have been trained in digital skills so that they can provide library users with support in using digital applications and services.
Under the Public Libraries and Museums Act 1964, it falls to local authorities to deliver a comprehensive and efficient library provision that meets local needs. It is not for the department to require the precise provision of library services. The provision of portable devices to lend is something library services are increasingly delivering. We know that at least a quarter of library services in England already provide portable electronic devices for loan, generally targeted at those more likely to be digitally disadvantaged.
Help is available for low income households to access broadband, mobile and landline services. A range of low-cost social tariffs are available to those on Universal Credit, and a number specifically include individuals on Pension Credit. These tariffs are available to eligible households in 99% of the UK. Ofcom, the independent regulator, has a statutory duty to review the affordability of telecommunication services, and we continue to work closely with Ofcom to monitor the market.
We understand that some older people are also hesitant to access online services because they fear that they may become victims of fraud, or that it is an unsafe environment for their personal data. For this reason, we are taking a number of steps to improve the safety and trustworthiness of the online space, including:
Increasing online safety by introducing the Online Safety Bill to Parliament, which sets new rules for firms which host user-generated content, and focuses on protecting people from online scams.
Enabling the widespread use of secure and accessible digital identity solutions that meet the needs of all those who wish to use them, by setting standards, establishing governance, removing legislative blockers, and engaging with industry and civil society groups.
There are currently no plans to introduce an e-cycle scheme for IT equipment, or commission an app for older people. We are aware that for older people with disabilities, poor design of apps or websites can be a significant barrier to online access. The Central Digital and Data Office monitors compliance with the regulations for the accessibility of public sector websites. Charities such as Age UK and AbilityNet play an important role in assisting people with access to technology and the internet.
Asked by: Alun Cairns (Conservative - Vale of Glamorgan)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, whether the establishment of a digital ID scheme to facilitate financial transactions requires primary legislation.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government is making good progress to create an enabling framework of standards, legislation and governance to support a secure and trusted digital identity marketplace in the UK, working closely with a wide variety of stakeholders so that the framework meets the needs of different users.
Since 2020, we have published a prototype (alpha) UK Digital Identity and Attributes Trust Framework and completed a pre-legislative consultation. We plan to publish a beta version of the Trust Framework in the summer and will introduce primary legislation on digital identity into Parliament during the current session as part of the data reform bill. We have no plans to make digital identities compulsory but, as more transactions take place online, we want to offer people the choice to prove their identity digitally where and when it suits them, securely, easily and with confidence.
Asked by: Alun Cairns (Conservative - Vale of Glamorgan)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what progress her Department has made on steps to introduce a digital ID scheme to facilitate electronic transactions.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government is making good progress to create an enabling framework of standards, legislation and governance to support a secure and trusted digital identity marketplace in the UK, working closely with a wide variety of stakeholders so that the framework meets the needs of different users.
Since 2020, we have published a prototype (alpha) UK Digital Identity and Attributes Trust Framework and completed a pre-legislative consultation. We plan to publish a beta version of the Trust Framework in the summer and will introduce primary legislation on digital identity into Parliament during the current session as part of the data reform bill. We have no plans to make digital identities compulsory but, as more transactions take place online, we want to offer people the choice to prove their identity digitally where and when it suits them, securely, easily and with confidence.
Asked by: Chi Onwurah (Labour - Newcastle upon Tyne Central)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, which data rights will be clarified by the Data Reform Bill, as announced in the Queen's Speech 2022.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
Now that we have left the EU, we have an opportunity to simplify the clunky parts of GDPR and create a world class data rights framework that will allow us to realise the benefits of data use while maintaining the UK’s high data protection standards.
The bill will contain measures from the ‘Data: A New Direction’ consultation document, and we will publish our response shortly. The bill will also make good on the government’s commitment to legislate for other policies in similar subject areas, such as increasing industry participation in Smart Data schemes and enabling digital identity-verification services.
Asked by: Navendu Mishra (Labour - Stockport)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many passport applications are refused each year due to failing to meet the counter-signatory eligibility criteria.
Answered by Kevin Foster
A passport application will not be refused on the basis of an unacceptable countersignatory or digital referee. If the person helping to confirm the applicant’s identity is not accepted, the customer will be asked to provide a new, acceptable countersignatory or digital referee.
The number of countersignatories or digital referees who have not been accepted is not held in a reportable format and could therefore only be obtained at a disproportionate cost.
Asked by: Lord Hylton (Crossbench - Excepted Hereditary)
Question to the Home Office:
To ask Her Majesty's Government what steps they are taking to speed up the processes for (1) applications for asylum and refugee protection, and (2) visas for entry and leave to remain in the UK.
Answered by Baroness Williams of Trafford - Captain of the Honourable Corps of Gentlemen-at-Arms (HM Household) (Chief Whip, House of Lords)
To help reduce the number of outstanding claims for protection we are investing in a programme of transformation and business improvement initiatives that will speed up and simplify our processes, reduce the time people spend in the asylum system and decrease the number of people who are awaiting an interview or decision.
These initiatives include conducting shorter, more focused interviews or omitting interviews where it is appropriate to do so, streamlining decision templates and focusing on improving quality to ensure decisions are right first time. We have introduced specialist Decision Making Units, providing greater ownership and management of cohorts of asylum cases. Additionally, we have extensive ongoing recruitment and training plans in place, including career progression options that will aid the retention of staff.
We are continuing to develop existing and new technology to help build on recent improvements such as digital interviewing and move away from a paper-based system. We are streamlining and digitising the case working process to enable more effective workflow, appointment booking and decision-making.
The UK keeps its visa system and processes under regular review, and UKVI uses continuous improvement and stakeholder feedback to improve its services. For example, it recently introduced the biometric deferral process for Ukrainian nationals, enabling them to travel to the UK urgently and enrol biometrics in country, and it also launched new digital application forms that enable customers to prove their identity remotely without needing to submit documentation.