Asked by: Neil Gray (Scottish National Party - Airdrie and Shotts)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she will take to protect consumers from proceeding with fraudulent online pension transfers.
Answered by Guy Opperman
Government is committed to safeguarding the savings of consumers based in the UK and people living overseas with UK based savings. Although the majority of transfers are to safe destinations there are still fraudsters who try to entice individuals to transfer to schemes for the purposes of relieving them of their pension savings.
To help protect people from pension scams, clause 125 in the Pensions Schemes Bill 2020 will allow government to introduce measures to limit the statutory right to transfer. The clause achieves many things and reference is made to all the parliamentary responses on this topic for the details. However, in summary:
Regulators and trustees also have a broader role to play in scam prevention. The Pension Regulator, Financial Conduct Authority, and Money Advice and Pension Service issued information on 7 April pointing to the actions members should seek to take to safeguard against becoming victims of scams. Additional guidance was issued to trustees, and providers from both The Financial Conduct Authority and the Pensions Regulator to support them to produce suitable communications during the Covid-19 outbreak.
Please see links below for more information about the joint statement from Regulators and the Money Advice Service, and help available, produced by the Pension Protection Fund and supported by government.
https://www.fca.org.uk/news/press-releases/covid-19-savers-stay-calm-dont-rush-financial-decisions
https://www.ppf.co.uk/sites/default/files/file-2020-05/COVID-19-and-your-pension.pdf
In addition, the Government, working with the regulators and the Money and Pension Service, has been communicating with pension savers to alert them to the risk of scams in the current climate. DWP continues to communicate regularly on social media about the warning signs of a scam.
We have adopted an approach that not only safeguards against pension scams but assists all pension savers seeking to access their pensions.
For all pension savers aged 50 and over, in the lead up to accessing their pension savings, our aim is to support them make informed choices about their retirement income. We are therefore committed to replicating measures introduced by the FCA for contract based schemes for occupational pension schemes and requiring trustees to provide information to pensions savers from the age of 50, in a simpler format, to encourage savers to think about their retirement savings, choices and raise awareness of Pension Wise.
We want to encourage savers to take appropriate guidance via Pension Wise when they apply to access savings. We want to present taking guidance or advice as a natural part of the journey when individuals access their pension savings. We are working with the FCA on rules that would require managers of private pension schemes to Introduce parallel provisions.
The Government is committed to safeguarding consumer savings and continues to raise public awareness of scams through ongoing communications directly from DWP and with other organisations.
DWP continues to communicate regularly on social media to set out the warning signs of a scam and has made multiple posts referencing Pension Scams and #ScamSmart in total across Twitter, Facebook and LinkedIn in the period March to September 2020.
In addition, Pensions Dashboards will help more people actively manage their pension savings and plan for their retirement, and this will include making decisions about pension consolidation, particularly for deferred defined contribution pots. Initial dashboards will enable a user to find and view their pension savings in one place. Future functionality will be informed by user research and testing, and consumer protection will be a primary concern in this decision making.
Asked by: Neil Gray (Scottish National Party - Airdrie and Shotts)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what powers she will give to regulators and trustees to allow them to override the individual’s statutory right to transfer their pension in the event of a suspected scam.
Answered by Guy Opperman
Government is committed to safeguarding the savings of consumers based in the UK and people living overseas with UK based savings. Although the majority of transfers are to safe destinations there are still fraudsters who try to entice individuals to transfer to schemes for the purposes of relieving them of their pension savings.
To help protect people from pension scams, clause 125 in the Pensions Schemes Bill 2020 will allow government to introduce measures to limit the statutory right to transfer. The clause achieves many things and reference is made to all the parliamentary responses on this topic for the details. However, in summary:
Regulators and trustees also have a broader role to play in scam prevention. The Pension Regulator, Financial Conduct Authority, and Money Advice and Pension Service issued information on 7 April pointing to the actions members should seek to take to safeguard against becoming victims of scams. Additional guidance was issued to trustees, and providers from both The Financial Conduct Authority and the Pensions Regulator to support them to produce suitable communications during the Covid-19 outbreak.
Please see links below for more information about the joint statement from Regulators and the Money Advice Service, and help available, produced by the Pension Protection Fund and supported by government.
https://www.fca.org.uk/news/press-releases/covid-19-savers-stay-calm-dont-rush-financial-decisions
https://www.ppf.co.uk/sites/default/files/file-2020-05/COVID-19-and-your-pension.pdf
In addition, the Government, working with the regulators and the Money and Pension Service, has been communicating with pension savers to alert them to the risk of scams in the current climate. DWP continues to communicate regularly on social media about the warning signs of a scam.
We have adopted an approach that not only safeguards against pension scams but assists all pension savers seeking to access their pensions.
For all pension savers aged 50 and over, in the lead up to accessing their pension savings, our aim is to support them make informed choices about their retirement income. We are therefore committed to replicating measures introduced by the FCA for contract based schemes for occupational pension schemes and requiring trustees to provide information to pensions savers from the age of 50, in a simpler format, to encourage savers to think about their retirement savings, choices and raise awareness of Pension Wise.
We want to encourage savers to take appropriate guidance via Pension Wise when they apply to access savings. We want to present taking guidance or advice as a natural part of the journey when individuals access their pension savings. We are working with the FCA on rules that would require managers of private pension schemes to Introduce parallel provisions.
The Government is committed to safeguarding consumer savings and continues to raise public awareness of scams through ongoing communications directly from DWP and with other organisations.
DWP continues to communicate regularly on social media to set out the warning signs of a scam and has made multiple posts referencing Pension Scams and #ScamSmart in total across Twitter, Facebook and LinkedIn in the period March to September 2020.
In addition, Pensions Dashboards will help more people actively manage their pension savings and plan for their retirement, and this will include making decisions about pension consolidation, particularly for deferred defined contribution pots. Initial dashboards will enable a user to find and view their pension savings in one place. Future functionality will be informed by user research and testing, and consumer protection will be a primary concern in this decision making.
Asked by: Lord McCrea of Magherafelt and Cookstown (Democratic Unionist Party - Life peer)
Question to the Department for Digital, Culture, Media & Sport:
To ask Her Majesty's Government what steps they are taking to stop older people from being targeted by scam telephone calls.
Answered by Baroness Barran - Shadow Minister (Education)
The Government recognises that nuisance and scam calls can be particularly stressful and damaging for the most vulnerable in society. The Government has taken a range of actions to reduce the number of nuisance calls including banning cold calls from pension providers unless the consumer has explicitly agreed to be contacted. We have been working with National Trading Standards to supply call blocking devices to some of the most vulnerable in society.
The Government has been running the Take Five fraud awareness campaign designed to urge the public and businesses to take time to consider whether a situation they find themselves in is genuine. The campaign equips the public to more confidently challenge fraudulent approaches – be they face-to-face, on the telephone or online. Specific advice on phone scams and phishing can be found at www.takefive-stopfraud.org.uk.
With regards to fraud more generally, the government has recently launched a gov.uk page that contains easy-to-follow steps to spot potential frauds and to avoid them. It also signposts advice and support to those who may unfortunately have fallen victim. This page can be found at: https://www.gov.uk/government/publications/coronavirus-covid-19-fraud-and-cyber-crime
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment her Department has made of trends in the number of pension scams during the covid-19 outbreak.
Answered by Guy Opperman
DWP is working across government and with regulators to monitor and respond to any increases in transfers or pension scams. To date, this monitoring has revealed little evidence to demonstrate an increase in either transfers or scams across the industry as a whole as confirmed by the independent regulator. This has been confirmed by responses from industry. The Government will continue to monitor and respond to any emerging evidence.
The Government established Project Bloom, a cross-government taskforce that brings together law enforcement, government and industry to share intelligence, raise awareness of and the reporting of scams through public communication campaigns, and take enforcement action where appropriate.
Please see links below for more information about the joint statement from Regulators and the Money Advice Service, and help available, produced by the Pension Protection Fund and supported by government.
https://www.fca.org.uk/news/press-releases/covid-19-savers-stay-calm-dont-rush-financial-decisions
https://www.ppf.co.uk/sites/default/files/file-2020-05/COVID-19-and-your-pension.pdf
The Government continues to work with Regulators and enforcement agencies to prevent scams and take appropriate action. In the period March - July 2020, 116 reports of possible pension fraud were received by Action Fraud, compared to 179 for the same period in 2019.
Project Bloom has identified that the methodology of scammers is continually evolving, moving away from the traditional type of theft of peoples pensions through setting up a sham scheme, towards investment related fraud. Investment related fraud includes persuading individuals to invest in ventures that do not exist or using multiple charging structures that the member is not aware of.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to increase public understanding of the risks of pension scams.
Answered by Guy Opperman
The Government is committed to safeguarding consumer savings. The Government is raising public awareness of scams through ongoing communications directly from DWP and with other organisations.
Joint and independent communications from the FCA and tPR spelling out the dangers, what to watch out for and giving clarity to trustees and providers on the boundaries between guidance and advice have been issued since April this year (https://www.fca.org.uk/news/press-releases/covid-19-savers-stay-calm-dont-rush-financial-decisions). Prior to Covid-19 the FCA and tPR conducted regular campaigns, through the ScamSmart branding, to raise awareness of pension scams and what to watch out for, these have been deemed very successful, over 222,000 visited the ScamSmart website to find out how to identify a scam scheme as a result of the most recent pre Covid campaign, July – November 2019.
In addition, Government is actively monitoring the numbers of transfers and scams and preparing further policy responses. At the onset of the covid-19 pandemic, the Department convened a cross-government and regulator group to closely monitor and respond to any increase in transfers and scams. The group includes DWP, HMT, both the Pensions Regulator and the FCA as well as the Money and Pensions Service and the Pension Ombudsman. All of the participating organisations have confirmed that to date no evidence has emerged of an increase in either transfers or scams, based on their internal monitoring of the industry.
DWP continues to communicate regularly on social media to set out the warning signs of a scam and has made multiple posts referencing Pension Scams and #ScamSmart in total across Twitter, Facebook and LinkedIn in the period March to September 2020.
The Pension Schemes Bill was amended by Government in the House of Lords to add to the example conditions that can be placed on the statutory right to transfer by regulations. This amendment makes it explicit that the regulations can require that in certain circumstances the member demonstrates they have taken information or guidance before the transfer can proceed to ensure they are informed of the risks.
The Government wants to support all pension savers aged 50 and over in the lead up to accessing their pension savings, to make informed choices about their retirement income, which includes making them aware of Pension Wise through communications from their pension scheme trustees. We intend introducing Single page summary and single page risk warnings from age 50 and then every 5 years until the point they access their pension savings.
The Money and Pensions Service (MaPS) conducted trials to establish different ways to encourage more people to take Pension Wise guidance before accessing their pension savings under Pension Freedoms. These trials found that a nudge developed using behavioural science principles significantly increased take-up of Pension Wise guidance among those wishing to access their pension savings under pension freedoms. The evaluation report was published in July 2020. We are working to develop the most effective and proportionate way to implement this nudge to pension guidance. We intend to publish our proposed way forward shortly.
In addition, we have banned cold calling and seek to provide and prosecute and publicise the conviction of all who commit pension scams.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people have (a) contacted Action Fraud regarding potential pension scams and (b) booked a Pension Wise guidance session since the start of the covid-19 outbreak.
Answered by Guy Opperman
In the period March – July 2020 116 reports of pension fraud were received by Action Fraud, compared to 179 for the same period in 2019. In recognition of the potential impact of Covid-19 on individual’s pensions savings the Department convened a cross-government and regulator group, to closely monitor and respond to any increase in transfers and scams. All of the participating organisations have confirmed that to date no evidence has emerged to demonstrate an increase in either transfers or scams, based on their internal monitoring of the industry. Although this is encouraging Government recognises it needs to continue to monitor and react to the changing environment.
To ensure that people are able to fully access support and make informed decisions, a collaborative approach has been taken with the TPR, the FCA and MaPS in communicating to savers, to use Pension Wise or the Pensions Advisory Service channels for guidance before making decisions about retirement. There have been a total of 79,967 bookings for a Pension Wise guidance session between March 1st– October 20th 2020. The government is also taking action with the Pensions Schemes Bill.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent assessment her Department has made of the potential merits of implementing a training programme for pension and finance professionals to ensure they can more readily identify scam risks.
Answered by Guy Opperman
The Government is committed to safeguarding consumer savings. The Government is raising public awareness of scams through ongoing communications directly from DWP and with other organisations.
Joint and independent communications from the FCA and tPR spelling out the dangers, what to watch out for and giving clarity to trustees and providers on the boundaries between guidance and advice have been issued since April this year (https://www.fca.org.uk/news/press-releases/covid-19-savers-stay-calm-dont-rush-financial-decisions). Prior to Covid-19 the FCA and tPR conducted regular campaigns, through the ScamSmart branding, to raise awareness of pension scams and what to watch out for, these have been deemed very successful, over 222,000 visited the ScamSmart website to find out how to identify a scam scheme as a result of the most recent pre Covid campaign, July – November 2019.
In addition, Government is actively monitoring the numbers of transfers and scams and preparing further policy responses. At the onset of the covid-19 pandemic, the Department convened a cross-government and regulator group to closely monitor and respond to any increase in transfers and scams. The group includes DWP, HMT, both the Pensions Regulator and the FCA as well as the Money and Pensions Service and the Pension Ombudsman. All of the participating organisations have confirmed that to date no evidence has emerged of an increase in either transfers or scams, based on their internal monitoring of the industry.
DWP continues to communicate regularly on social media to set out the warning signs of a scam and has made multiple posts referencing Pension Scams and #ScamSmart in total across Twitter, Facebook and LinkedIn in the period March to September 2020.
The Pension Schemes Bill was amended by Government in the House of Lords to add to the example conditions that can be placed on the statutory right to transfer by regulations. This amendment makes it explicit that the regulations can require that in certain circumstances the member demonstrates they have taken information or guidance before the transfer can proceed to ensure they are informed of the risks.
The Government wants to support all pension savers aged 50 and over in the lead up to accessing their pension savings, to make informed choices about their retirement income, which includes making them aware of Pension Wise through communications from their pension scheme trustees. We intend introducing Single page summary and single page risk warnings from age 50 and then every 5 years until the point they access their pension savings.
The Money and Pensions Service (MaPS) conducted trials to establish different ways to encourage more people to take Pension Wise guidance before accessing their pension savings under Pension Freedoms. These trials found that a nudge developed using behavioural science principles significantly increased take-up of Pension Wise guidance among those wishing to access their pension savings under pension freedoms. The evaluation report was published in July 2020. We are working to develop the most effective and proportionate way to implement this nudge to pension guidance. We intend to publish our proposed way forward shortly.
In addition, we have banned cold calling and seek to provide and prosecute and publicise the conviction of all who commit pension scams.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people have accessed and transferred their pension early since the start of the covid-19 outbreak; and how many of those have been classified as an unauthorised payment from their pension fund.
Answered by Guy Opperman
This government is committed to safeguarding consumer savings. We have introduced, with other departments, measures that assist all savers to understand their choices and the possible risks of the choices they make along with legislation to protect those most vulnerable to scams.
There is currently no information available about pension unauthorised payments since the onset of the Covid-19 outbreak. This is because administrators of a registered pension scheme must tell HMRC when certain reportable events occur; reportable events include unauthorised payments. The scheme administrator does this by completing and submitting an Event Report for a tax year, these must be received by HMRC by the 31st of January after the end of the tax year to which the Event Report relates. Therefore, reports for the period March to date are not available.
The data available from the industry has so far revealed little evidence of an increase in transfers or scams since the beginning of the Covid-19 outbreak. Similarly, independent regulators report less of a problem. We will continue to monitor and assess if there has been any increase in pension scams activity as a result of the crisis.
Asked by: Neil Gray (Scottish National Party - Airdrie and Shotts)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will provide a breakdown of the types of pension scams that have occurred since the start of the covid-19 outbreak.
Answered by Guy Opperman
DWP is working across government and with regulators to monitor and respond to any increases in transfers or pension scams. To date, this monitoring has revealed little evidence to demonstrate an increase in either transfers or scams across the industry as a whole as confirmed by the independent regulator. This has been confirmed by responses from industry. The Government will continue to monitor and respond to any emerging evidence.
The Government established Project Bloom, a cross-government taskforce that brings together law enforcement, government and industry to share intelligence, raise awareness of and the reporting of scams through public communication campaigns, and take enforcement action where appropriate.
Please see links below for more information about the joint statement from Regulators and the Money Advice Service, and help available, produced by the Pension Protection Fund and supported by government.
https://www.fca.org.uk/news/press-releases/covid-19-savers-stay-calm-dont-rush-financial-decisions
https://www.ppf.co.uk/sites/default/files/file-2020-05/COVID-19-and-your-pension.pdf
The Government continues to work with Regulators and enforcement agencies to prevent scams and take appropriate action. In the period March - July 2020, 116 reports of possible pension fraud were received by Action Fraud, compared to 179 for the same period in 2019.
Project Bloom has identified that the methodology of scammers is continually evolving, moving away from the traditional type of theft of peoples pensions through setting up a sham scheme, towards investment related fraud. Investment related fraud includes persuading individuals to invest in ventures that do not exist or using multiple charging structures that the member is not aware of.
Asked by: Neil Gray (Scottish National Party - Airdrie and Shotts)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what discussions her Department has had with (a) regulators, (b) pension providers and (c) HMRC on taking steps to encourage pension scam victims to report those scams.
Answered by Guy Opperman
DWP works with other government departments, regulators, police, enforcement agencies and the pensions industry to raise public awareness of pension scams and encourage the reporting of scams by victims. The Government established Project Bloom, a cross-government taskforce that brings together law enforcement, government and industry to share intelligence, raise awareness of and the reporting of scams through public communication campaigns, and take enforcement action where appropriate.
Project Bloom monitors the evolution of scam typology and the measures that all agencies including providers and financial professionals can take to help prevent scams.
The Government continues to drive forward and endorse better messaging from both TPR and FCA to the public and industry on how to identify a scam. Government helped facilitate and supported the joint statement by regulators at the outset of the Covid-19 pandemic, urging individuals not to make hasty pension decisions.
https://www.ppf.co.uk/sites/default/files/2020-05/COVID-19-and-your-pension.pdf.
The Government is also using social media to further endorse the messaging from the regulators, with posts referencing Pension Scams and #ScamSmart in total across Twitter, Facebook and LinkedIn in the period March to September 2020.
The ScamSmart campaign and website have been live since 2014. It started by focusing on just Investment Scams and has grown to incorporate Pension Scams. The aim of all the activity under the ScamSmart brand is to alert consumers to the warning signs that indicate a possible scam is taking place and to drive action, getting consumers to use the FCA Warning List tool and the Register. The national media campaign which ran from July to November 2019 resulted in excess of 220,000 people visiting the website.