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Written Question
State Retirement Pensions
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new State Pension claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.


Written Question
Pension Credit
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new Pension Credit claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.


Written Question
Children: Maintenance
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what proportion of new Child Maintenance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2012.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.


Written Question
Universal Credit
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new Universal Credit claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2012.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.


Written Question
BBC Radio
Wednesday 1st May 2024

Asked by: Lord Kamall (Conservative - Life peer)

Question to the Department for Digital, Culture, Media & Sport:

To ask His Majesty's Government what assessment they have made of the BBC’s announcement of the launch of spin-off stations on BBC Sounds before Ofcom have completed their regulatory scrutiny of DAB+ proposals.

Answered by Lord Parkinson of Whitley Bay - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

The BBC has responsibilities set out in its Royal Charter to avoid unnecessary adverse impacts on the market, which were underscored in the Government’s recent Mid-Term Review. HM Government will continue to monitor the effectiveness of the reforms as we approach the renewal of the BBC’s Royal Charter.

The BBC is required by the Royal Charter to submit a Public Interest Test to Ofcom for review when considering making any material changes to its public service output. The Corporation is currently consulting on the Public Interest Test regarding planned new radio services.

As the BBC’s independent regulator, it will be for Ofcom to review the evidence provided and robustly to hold the BBC to account in meeting its obligations to both its audiences and the market.


Written Question
Media: Disinformation
Wednesday 1st May 2024

Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what support is available to media organisations to (a) detect and (b) counteract foreign disinformation.

Answered by Saqib Bhatti - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)

The Government takes the issue of information threats to national security seriously, and the UK has a strong record of working closely with a wide range of different stakeholders to tackle these risks.

We recognise the invaluable role of a free and independent press in providing accurate and reliable information. Government works to complement the efforts of our independent press sector through a number of initiatives to counter disinformation.

For example, in 2022 the Government provided the BBC World Service with £4.1m emergency funding to help it to continue to bring independent, impartial and accurate news to people in Ukraine and Russia and counter disinformation in the face of increased propaganda from the Russian state. The Government has also directly sanctioned Russia-backed state media organisations who spread disinformation, helping to prevent the most prolific and harmful sources of disinformation from spreading propaganda to UK audiences online.

The Government has also recently passed the Online Safety Act (OSA), which includes the Foreign Interference Offence as a priority offence. This will require social media companies to take action against a wide range of state-sponsored disinformation and interference targeted at the UK. Ofcom will produce guidance for providers on how they should fulfil these duties. The consultation for this guidance closed in March 2024 and Ofcom is currently finalising these codes, due to come into force at the end of 2024.


Parliamentary Research
Senegal: 2024 presidential election - CBP-9990
Apr. 30 2024

Found: election , APA News, 17 February 2023 8 Senegal President Macky Sall says he won't run for third term , BBC


Parliamentary Research
Higher education around the world: Comparing international approaches and performance with the UK - CBP-9840
Apr. 30 2024

Found: loans for 25 years or more.59 58 “US Supreme Court strikes down student loan forgiveness plan ”, BBC


Non-Departmental Publication (News and Communications)
Prime Minister's Office, 10 Downing Street

Apr. 30 2024

Source Page: Prime Minister's keynote speech at the Society of Editors 25th Anniversary Conference: 30 April 2024
Document: Prime Minister's keynote speech at the Society of Editors 25th Anniversary Conference: 30 April 2024 (webpage)

Found: And I stand by that declaration of George Orwell’s, carved into the wall outside the BBC… “If Liberty


Select Committee
Royal United Services Institute, Transparency International UK, and Redress

Oral Evidence Apr. 30 2024

Committee: Treasury Committee (Department: HM Treasury)

Found: and a way found to understand who own those limited partnerships, because investigations by the BBC