Railways: Ombudsman
(asked on 24th July 2018) - View Source
Question to the Department for Transport:
To ask Her Majesty's Government whether staff employed in the railway industry will be able to make complaints to the new rail ombudsman.
This question was answered on 26th July 2018
The new Rail Ombudsman is being established to investigate and rule on unresolved complaints by passengers.
Staff employed in the railway industry will be able to use the Rail Ombudsman if, as a passenger, they are unhappy with the response from the rail company to a complaint about their rail journey.