Royal Mail: Delivery Services

(asked on 25th July 2023) - View Source

Question to the Department for Business and Trade:

To ask His Majesty's Government what assessment they have made of available compensation measures for Royal Mail customers who have experienced problems receiving deliveries; and what plans they have to publicise those compensation measures to members of the public.

Answered by
Earl of Minto Portrait
Earl of Minto
Minister of State (Ministry of Defence)
This question was answered on 28th July 2023

Royal Mail is a private business. The Government does not have a role in the commercial or operational decisions of Royal Mail.

As the Universal Service Provider, Ofcom requires Royal Mail to provide fair and reasonable remedies and redress in respect of delays to deliveries under its universal service obligation.

Under Section 89 of the Postal Services Act 2000, Royal Mail is required to publish its terms and conditions, including compensation policies, for certain products and services on its website.

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