Postal Services: Standards

(asked on 25th July 2023) - View Source

Question to the Department for Business and Trade:

To ask His Majesty's Government what steps they are taking to address delays to postal deliveries by Royal Mail.

Answered by
Earl of Minto Portrait
Earl of Minto
Minister of State (Ministry of Defence)
This question was answered on 4th August 2023

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

Ofcom is currently investigating whether Royal Mail failed to meet its quality-of-service performance targets for 2022-23.

Royal Mail delivers medicines on behalf of a number of organisations, including the NHS. However, the Government does not have a role in Royal Mail’s contractual arrangements with its customers, including delivery of medication and the delivery services used.

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