Question to the Department of Health and Social Care:

To ask His Majesty's Government whether they plan to review the ease of use of NHS online apps for making appointments with GP surgeries for flu and other jabs.

We are currently reviewing how to improve access to general practice (GP) appointments, including vaccination appointments accessed through the NHS App. NHS App teams undertake continual rounds of user testing and data monitoring on how the online booking journeys are performing, making changes when issues are identified.

97.8 million COVID-19 and flu vaccinations have been booked by the public through the National Booking System, with specifically 73% being booked through the website, 18% through the app, and 8% through a call centre, since its launch towards the end of June 2024. Alongside this, GPs directly invite registered patients into vaccination clinics using local booking systems.