Question to the Department for Business and Trade:

To ask His Majesty's Government what feedback they have received from SMEs about export support provided by His Majesty's Government.

This Department remains committed to the continuous improvement of our support services to exporters. The ESS Service Delivery Centre received 13,600 export enquiries, 93% from small and medium-sized enterprises (SMEs) (up to end of March 2023), and regularly reviews feedback from exporters to ensure the continuous improvement of the service.

Feedback from SMEs on our services was central to the transformation of the Export Support Service, for example the National Survey of Registered Businesses gathers feedback on businesses’ awareness, usage and needs from export services, available here: https://www.gov.uk/government/statistics/dit-national-survey-of-registered-businesses-exporting-behaviours-attitudes-and-needs-2021.

This Department will continue to listen and consult small businesses on their experience to improve our services.