Passports: Visual Impairment

(asked on 7th June 2023) - View Source

Question to the Home Office:

To ask His Majesty's Government what steps they have taken to ensure the accessibility of printed passport renewal forms, with particular regard to the impact of the choice of colour on those with impaired vision.


This question was answered on 21st June 2023

His Majesty’s Passport Office provides additional facilities for customers who are blind or have visual impairment to ensure that there are no obstacles to submitting a passport application.

The guidance booklet to help with completing the passport application is available in different formats, including braille, audio tape, and large-print format.

Applying online is the cheapest way to get a passport, and HM Passport Office provides an accessible service which should provide customers with a range of functional support such as the ability to change colours, text size, and use screen readers.

Due to significant technical impacts, it is not currently feasible to change the colour of the paper passport application form. However, blind or visually impaired customers who wish to apply using the paper form and who require additional support can contact the Passport Adviceline. The call agent will complete the form using the information provided by the customer.

Further information about the support available for people who are blind or partially sighted can be found on GOV.UK, at: https://www.gov.uk/passport-services-disabled

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