Question to the Department for Transport:

To ask Her Majesty’s Government what advance publicity was given before 8 June of the Driver and Vehicle Licensing Agency telephone number so those drivers who do not wish to use the online service can use it; and what is that number.

On 12 May, the Driver and Vehicle Licensing Agency (DVLA) published the View Driving Licence Assisted Digital telephone number (0300 083 0013) on the Abolition of the Counterpart campaign page on GOV.UK. This informed members of the public about their options for generating a driving licence check code.

From 19 May, customers telephoning the DVLA’s general enquiry line have been redirected to the new service through the automated telephone system.