Question to the Department for Work and Pensions:

To ask Her Majesty's Government what assessment they have made of the take up in Scotland of free to access video relay service for public services.

Contact Scotland was launched in 2016 for calls via video relay service to public sector bodies only. In 2017 the ability to call third sector organisations via video relay service was added.

Contact Scotland will be able to provide further information and advise on take-up of the service and can be contacted either by calling 0141 419 0420 or emailing them at: info@contactscotland-bsl.org.

We will continue to look at lessons from developments in Scotland to inform our thinking for England and Wales.