Government Departments and Ministers: Email

(asked on 2nd September 2020) - View Source

Question to the Cabinet Office:

To ask Her Majesty's Government who decides whether a substantive response to an email to a Minister or Government department from a member of the House of Lords should be provided; and whether such a decision is made by the relevant Secretary of State or a departmental official.


Answered by
Lord True Portrait
Lord True
Shadow Leader of the House of Lords
This question was answered on 16th September 2020

Cabinet Office publishes guidance for departments on how to handle correspondence including emails. Departments will make their own arrangements for acknowledging receipt of emails.

Departments are required to provide substantive responses to correspondence from MPs and Peers promptly, and no later than 20 days after receipt. In specific circumstances, Ministers may decide that a response is not necessary.

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