Government Departments and Ministers: Email

(asked on 2nd September 2020) - View Source

Question to the Cabinet Office:

To ask Her Majesty's Government whether all automatic replies acknowledging receipt of emails sent to government and ministerial accounts provide that a full response will be supplied; and if not, why not.


Answered by
Lord True Portrait
Lord True
Leader of the House of Lords and Lord Privy Seal
This question was answered on 16th September 2020

Cabinet Office publishes guidance for departments on how to handle correspondence including emails. Departments will make their own arrangements for acknowledging receipt of emails.

Departments are required to provide substantive responses to correspondence from MPs and Peers promptly, and no later than 20 days after receipt. In specific circumstances, Ministers may decide that a response is not necessary.

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