Question to the Department of Health and Social Care:

To ask Her Majesty’s Government how many pharmacies in the retail sector have been (1) reprimanded, and (2) sanctioned, by the General Pharmaceutical Council, in the last three years, for breaching patient dignity.

The Department does not hold this information. However, the General Pharmaceutical Council (GPhC) has provided the following information.

The GPhC undertakes inspections of all registered pharmacies in Great Britain. The vast majority of pharmacies currently receive a routine inspection every three to four years. Inspectors will, in addition, visit pharmacies to investigate concerns from members of the public or health professionals.

Since November 2013 the GPhC has conducted 6,814 routine inspections of pharmacy premises to assess them against its standards. During every inspection GPhC inspectors seek evidence from the pharmacy team that standards relating to the privacy, dignity and confidentiality of patients and the public are met. These standards cover the storage of confidential and private information and the physical and governance arrangements for ensuring patients can have private conversations with pharmacy professionals.

Of the 6,814 inspections that have been carried out by the GPhC since November 2013, in 421 (6.2%) cases pharmacy premises were found to have failed one or more of the above three standards:

- 274 did not meet standard 1.7 (Information is managed to protect the privacy, dignity and confidentiality of patients and the public who receive pharmacy services);

- 174 did not meet standard 3.2 (Premises protect the privacy, dignity and confidentiality of patients and the public who receive pharmacy services); and

- 73 did not meet standard 5.3 (Equipment and facilities are used in a way that protects the privacy and dignity of the patients and the public who receive pharmacy services).

When pharmacy premises have not met one or more of the standards, they are required by the GPhC to complete and implement an improvement action plan.

In addition, the United Kingdom and Scottish Parliaments recently approved legislation which includes powers to issue an improvement notice or disqualify a pharmacy from the register for a failure to meet the standards. This will improve the GPhC’s ability to protect patients and improve the quality of the pharmacy services they receive.

In circumstances where the GPhC finds a registered professional’s fitness to practise is called into question it will investigate and can bring proceedings against that individual.