Question to the Department of Health and Social Care:

To ask Her Majesty’s Government how information is (1) collected, and (2) managed, to protect the confidentiality of patients who receive pharmacy services in retail outlets, under <i>Standards for registered pharmacies</i>, Principle 1.

Pharmacy owners and superintendent pharmacists of bodies corporate are responsible for meeting the General Pharmaceutical Council’s standards for registered pharmacies and must decide how best to do so, including managing information to protect the privacy, dignity and confidentiality of patients and the public, within their pharmacies.

There are a number of different ways in which pharmacy professionals and the wider pharmacy team may receive patient information. Information is included on prescriptions, or may be shared by patients when seeking care from a pharmacy. In addition, information may be stored in patient medication records or other records.

Through its inspections, the General Pharmaceutical Council seeks assurance from the pharmacy team about how they maintain the confidentiality, privacy and dignity of patients and the public. These assurances can be provided through a number of different means, for example restricted password access to patient information, appropriate training of staff or making sure patients can have conversations with members of the pharmacy team in private.

All National Health service providers, including community pharmacies, also need to provide information governance assurances to the NHS on an annual basis.