Postal Services: Standards
(asked on 29th March 2023) - View Source
Question to the Department for Business and Trade:
To ask His Majesty's Government what recent assessment they have made of the performance of Royal Mail in relation to the delivery of letters and parcels; and what steps they intend to take in response to any such assessment.
This question was answered on 9th May 2023
It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification. The Government has no role in Ofcom’s regulatory investigations.