Question to the Department for Business and Trade:
To ask His Majesty's Government what recent assessment they have made of the performance of Royal Mail in relation to the delivery of letters and parcels; and what steps they intend to take in response to any such assessment.
It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification. The Government has no role in Ofcom’s regulatory investigations.