Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty’s Government what steps they are taking to ensure that primary and secondary ticket companies that are based abroad comply with the Consumer Rights Act 2015 when selling tickets in the UK.

When selling to UK customers, primary and secondary ticketing platforms, whether based in or outside the UK, are required to comply with the Consumer Rights Act 2015 (CRA) and mandatory UK consumer law protections.

Her Majesty’s Government issued guidance to business when the new ticketing provisions, contained in the CRA, came into force.

Trading Standards Services are responsible for enforcing the secondary ticketing provisions of the Consumer Rights Act 2015 and other relevant consumer protection legislation. Suspected or actual breaches of such legislation should first be reported via the Citizens Advice consumer helpline, following which Citizens Advice may refer cases to Trading Standards Services for appropriate action.