Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty’s Government what action they are taking to ensure that online secondary ticket companies are properly monitoring and countering potential ticket touting, in compliance with the Consumer Rights Act 2015.

Her Majesty’s Government issued guidance to business when the new ticketing provisions, contained in the Consumer Rights Act 2015, came into force.

Trading Standards Services are responsible for enforcing the secondary ticketing provisions of the Consumer Rights Act 2015 and other relevant consumer protection legislation. Suspected or actual breaches of such legislation should first be reported via the Citizens Advice consumer helpline, following which Citizens Advice may refer cases to Trading Standards Services for appropriate action.

Since the ticketing provisions contained in the Consumer Rights Act 2015 came into force on 27 May 2015, an independent Review has been established (as required by the Act) to consider consumer protection measures in relation to online ticket re-sales. The Review is looking at the available evidence and will report by 26 May 2016.