Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty’s Government what steps they are taking to address investigations by Which? and 5 Live that found that secondary ticket sites are carrying ticket listings that are in breach of the Consumer Rights Act 2015.

Trading Standards Services are responsible for enforcing the secondary ticketing provisions of the Consumer Rights Act 2015 and other relevant consumer protection legislation. Suspected or actual breaches of such legislation should first be reported via the Citizens Advice consumer helpline, following which Citizens Advice may refer cases to Trading Standards Services for appropriate action.

Since the ticketing provisions contained in the Consumer Rights Act 2015 came into force on 27 May 2015, an independent Review has been established (as required by the Act) to consider consumer protection measures in relation to online ticket re-sales. The Review is looking at the available evidence and will report by 26 May 2016.