Capita: Contracts
(asked on 2nd June 2026) - View Source
Question to the Cabinet Office:
To ask His Majesty's Government, further to the response given by Baroness Anderson of Stoke-on-Trent on 28 April (HL Deb col 1112), how many key performance indicators for Capita have been set in total across its government and public sector contracts; what the performance rankings are within those KPIs; and what proportion of KPIs fall into each of those performance rankings.
Answered by
Baroness Anderson of Stoke-on-Trent
Captain of the King's Bodyguard of the Yeomen of the Guard (HM Household) (Deputy Chief Whip, House of Lords)
Performance data for 15 of the government's most important contracts with Capita is published quarterly.
In Q3 of Financial Year 2025/26, a total of 30 Key Performance Indicators (KPIs) were reported against. The performance rankings and the proportion of KPIs falling into each ranking are as follows:
'Good': 26 KPIs (86.67%)
'Inadequate': 4 KPIs (13.33%)