Question to the Department for Work and Pensions:

To ask His Majesty's Government what is the average processing time for Attendance Allowance.

For the 2024/25 financial year to date (1 April 2024 to 31 January 2025) the average processing time for Attendance Allowance is 19 working days (with Monday to Friday being defined as working days). There is a quick application process for people who have been diagnosed with a terminal illness and aren't expected to live more than 12 months. These claims are fast tracked.

Attendance Allowance is currently undergoing a significant modernisation reform through the piloting of an on-line digital claim process as a part of the department’s wider Service Modernisation plans.

Please note, the Average Actual Clearance Time figures shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard. It is rounded to the nearest working day.