Question to the Department for Work and Pensions:

To ask Her Majesty's Government what plans they have to allow jobseekers to establish their benefit status online rather than in person to reduce their risk of exposure to COVID-19.

Customers claiming Universal Credit, New Style JSA and ESA already do so online. Many parts of the verification process, which is essential to check an individual’s eligibility to claim, is also carried out online. To protect Universal Credit from the risk of fraud, in some cases we require face to face verification activity in a COVID secure environment.

Key workers will continue to deliver essential services, including in jobcentres, across the UK. Anyone who needs to get support or other vital services from our jobcentres will be able to continue to do so in an environment that is safe and compliant with COVID regulations. Telephone appointments can be arranged for customers who prefer to receive support virtually. We ask customers who do come in-person to take a lateral flow test and follow all the safety measures to help reduce the spread of COVID.