Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government what is the process for claiming compensation for losses from power outages caused by Storm Arwen for (1) households, and (2) businesses.

Ofgem, the independent regulator for the UK’s energy networks, sets service levels which Distribution Network Operators must meet, with rules on how and when compensation payments are issued to consumers if the standards are not met. This is set out in the Quality of Service Guaranteed Standards. Customers should contact their Electricity Distribution Network Operator to claim any compensation that they are entitled to.

My Rt. Hon. Friend the Secretary of State for the Department of Business, Energy and Industrial Strategy has written to Ofgem and the Electricity Distribution Network Operators to set an expectation that compensation should be paid as soon as possible given the length of the disruption to power supplies.