Department for Work and Pensions: Welsh Language

(asked on 8th May 2024) - View Source

Question to the Department for Work and Pensions:

To ask His Majesty's Government whether they have closed the Welsh language provision of the Department for Work and Pensions bereavement service; and, if so, when and why.


Answered by
Viscount Younger of Leckie Portrait
Viscount Younger of Leckie
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 17th May 2024

The Welsh language provision of DWP’s Bereavement Service has not been closed down.

The Bereavement Service includes:

  • Making an application for a Bereavement Support Payment
  • Reporting a death
  • Applying for Funeral Expenses

Bereavement teams within Regional Pension Centres (RPCs) provide this service. A Welsh team in Swansea Pension Centre supports the Welsh language service. This can be accessed by calling 0800 731 0453.

Those reporting a death, who have a Tell Us Once Reference Number, provided by the Registrar, can report a death on-line through the Tell Us Once service, which is also available in Welsh [Beth i'w wneud ar ôl i rywun farw: Dywedwch Wrthym Unwaith -GOV.UK (www.gov.uk)] or by calling 0800 085 7308 and selecting option 1 to speak to someone in Welsh. For those without a Tell Us Once Reference Number, the death can be reported by calling the Welsh Bereavement Service helpline on 0800 731 0453.

The Bereavement Support Payment can also be claimed online in Welsh [Taliad Cymorth Profedigaeth: Sut i wneud cais - GOV.UK (www.gov.uk)].

Information relating to Bereavement can be found on GOV.UK in both Welsh and English.

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