Question to the Department for Transport:

To ask Her Majesty's Government what assessment they have made of the average processing times of applications for the renewal of driving licences made online; and what steps they are taking to reduce average processing times.

The Driver and Vehicle Licensing Agency (DVLA)’s online services are the quickest and easiest way to renew a driving licence. There are no delays in successful online applications and customers should receive their driving licence within a few days. The average time taken to process successful online driving licence renewal applications between April and October 2021 was two working days.

There are some instances where the customer has transacted online but will need to provide further information via the paper route. For example, if the DVLA is unable to confirm identity details or if a medical condition has been declared and needs to be investigated. This can increase the processing time.