Question to the Department for Work and Pensions:

To ask His Majesty's Government what (1) practical, and (2) mental health, support is offered to parents struggling to pay child maintenance.

The Child Maintenance Service (CMS) is committed to ensuring that it delivers a safe service that is sensitive to the needs of all the parents that use it. We recognise that some parents may face difficult circumstances, particularly at a time of separation.

The CMS is well prepared to respond quickly and effectively if it becomes aware that the safety of any of its customers are at risk, and caseworkers receive extensive training and follow a well-managed process with clear steps to support vulnerable clients.

Caseworkers have access to several tools and procedures to help support customers when they advise they cannot afford to pay child maintenance or are struggling with the cost of living in general and are in financial or emotional crisis.

This includes the National District Provision Toolkit and Affordability Hub which provides invaluable information to allow caseworkers to signpost to national and local support organisations for debt help and mental health assistance across the UK.

Additionally, Caseworkers can refer particularly vulnerable customers to the DWP Advanced Customer Support team for debt advice, access to benefits and mental health support or refer to the Money Advisory Service, Money Helper, an arm’s length body of DWP which provides confidential debt advice.  They also have access to the Benefit Calculator tool to check if the paying parent is entitled to any benefits.

In addition, Caseworkers can check income information is correct through Real Time Information (RTI) from His Majesty’s Revenue and Customs. Once this has been confirmed with the paying parent, they can discuss making an interim arrangement to clear the arrears.

The government has committed to reviewing the calculation to make sure it is fit for purpose and reflects today’s trends. Any changes will be subject to extensive consultation and legislation brought forward where necessary for approval.