Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government what assessment they have made of the impact of withdrawing telephone landlines on elderly and vulnerable customers, and whether they have made representations to telecommunications companies in this regard.

This is a very important issue which the government has been closely engaged with since it took office. It is important to note that landlines are not being withdrawn, but their underlying technology is being moved from Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP).

The switchover is an industry led programme. The Government is determined to ensure that any and all risks of the industry-led migration from PSTN to VoIP are mitigated. Communication providers and network operators signed voluntary charters in December 2023 and March 2024, ensuring their commitment to protect vulnerable consumers during the PSTN migration. On 18 November 2024, the major communication providers agreed to adhere to further safeguards set out in the non-voluntary migrations checklist before restarting non-voluntary migration of customers from PSTN to VoIP.