Question to the Department for Transport:

To ask Her Majesty’s Government what consideration they have given to the difficulties caused by recent changes in policies relating to the issuing of driving licences to elderly motorists and other motorists who either do not use the internet or do not have easy access to the internet.

The Driver and Vehicle Licensing Agency (DVLA) has introduced a number of services for drivers and others to obtain the information that was previously held on the paper counterpart to the driving licence. These include an online service, which is available 24 hours a day, seven days a week.

Drivers who cannot or do not wish to use the online service can telephone the DVLA to obtain a code which will allow them to share their driving licence details if they wish to do so. Drivers can also give permission to the DVLA for certain information from their record to be given verbally over the telephone to a nominated person or organisation.