Question to the Department for Transport:

To ask Her Majesty’s Government what arrangements train operating companies are required to have in place to allow passengers on feeder services to a mainline hub station who have bought advance tickets online which start from a station without a ticket machine, and where the tickets have to be acquired at the mainline hub station, to travel by using booking confirmations that have been printed out, or can be shown on mobile devices, or by other means.

The National Rail Conditions of Carriage (NRCoC) states that Train Operating Companies must make tickets and reservations available at stations, over the internet or by telephone as appropriate.

When booking Advance tickets online most train operators give passengers the choice to print their ticket at home, collect it from a ticket machine, receive it by post or, where available, download their ticket onto a mobile phone.If a passenger chooses to collect from a ticket machine the train operator will give the passenger a choice of stations with ticket collection points available. These can be collected any time in advance of travel.

Passengers do have an obligation to have a valid ticket for the whole of the journey, and to keep their ticket safe. The NRCoC states that it is the ticket, not the receipt for it, which gives the right to travel.