Pension Wise: Telephone Services
(asked on 23rd May 2022) - View Source
Question to the Department for Work and Pensions:
To ask Her Majesty's Government how many people (1) have booked, or (2) had appointments, in each calendar quarter of (a) 2021, and (b) 2022, with (i) the MoneyHelper Pension helpline, (ii) the PensionWise/MoneyHelper Pensions on divorce helpline, (iii) the PensionWise/MoneyHelper Pension safeguarding helpline, and (iv) the PensionWise/MoneyHelper mid-life pension helpline.
The information requested is available on the MoneyHelper pension take up data dashboard, where it is published quarterly by financial year. It is provided quarterly by calendar year below:
2021 | MoneyHelper Pensions Helpline* | MoneyHelper Pensions Virtual appointments** | Pension Wise appointments attended | Pension Wise appointments arranged |
Q1 | 71,522 | 125 | 34,784 | 45,376 |
Q2 | 56,089 | 93 | 32,727 | 45,221 |
Q3 | 39,166 | 113 | 29,061 | 38,344 |
Q4 | 36,465 | 107 | 21,270 | 27,620 |
2021 Total | 203,242 | 438 | 117,842 | 156,561 |
*The Pensions Helpline is a general pensions guidance service that anyone can contact with any pensions query – this service does not require appointments booked and is delivered across multiple channels. As such, this data includes the following:
- Helpline calls
- Webchat
- Online enquiries
- Attendance at outreach events
**MoneyHelper Pensions virtual appointments cover Divorce appointments, Mid-Life Pensions Review appointments for the self-employed, and Pension Loss appointments. Data on Pensions Safeguarding appointments has not yet been published.
2022 | MoneyHelper Pension helpline* | MoneyHelper Pensions Virtual appointments** | Pension Wise appointments attended | Pension Wise appointments arranged |
Q1 | 52,779 | 93 | 31,620 | 41,624 |
*The Pensions Helpline is a general pensions guidance service that anyone can contact with any pensions query – this service does not require appointments booked and is delivered across multiple channels. As such, this data includes the following:
- Helpline calls
- Webchat
- Online enquiries
- Attendance at outreach events
**MoneyHelper Pensions virtual appointments cover Divorce appointments, Mid-Life Pensions Review appointments for the self-employed, and Pension Loss appointments. Data on Pensions Safeguarding appointments has not yet been published.