Question to the Department for Work and Pensions:
To ask Her Majesty's Government how many people had appointments with the PensionWise helpline in each calendar quarter in (1) 2018, (2) 2019, (3) 2020, (4) 2021, and (5) 2022.
The information requested is available on the MoneyHelper pension take up data dashboard, where it is published quarterly by financial year. It is provided quarterly by calendar year below:
Calendar Year | QUARTER | Telephone Appts Attended | Face to Face Appts Attended | TOTAL |
2018 | Q2* | 6,087 | 15,717 | 21,804 |
2018 | Q3 | 7,035 | 17,085 | 24,120 |
2018 | Q4 | 7,955 | 17,791 | 25,746 |
2019 | Q1 | 9,432 | 20,641 | 30,073 |
2019 | Q2 | 11,344 | 21,038 | 32,382 |
2019 | Q3 | 13,051 | 21,363 | 34,414 |
2019 | Q4 | 12,385 | 17,437 | 29,822 |
2020 | Q1 | 13,477 | 21,581 | 35,058 |
2020 | Q2 | 23,821 | 0 | 23,821 |
2020 | Q3 | 27,363 | 0 | 27,363 |
2020 | Q4 | 27,058 | 1 | 27,059 |
2021 | Q1 | 34,783 | 1 | 34,784 |
2021 | Q2 | 32,727 | 0 | 32,727 |
2021 | Q3 | 29,061 | 0 | 29,061 |
2021 | Q4 | 21,270 | 0 | 21,270 |
2022 | Q1 | 31,620 | 0 | 31,620 |
*Q1 data from 2018 is not available